Can I delete a ScreenChomp video from "the cloud"?

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I uploaded a trial screen chomp to test out the app. I'd now like to delete it. I prefer to not have to use and/or signup for facebook. How do I delete the screen chomp?
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Delaine

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Posted 8 years ago

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John Wood, Employee

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Hi Delaine, You definitely do not have to signup for Facebook to use Screenchomp. If you don't use Facebook, Screenchomp allows you to share your creations with other people by utilizing Screenchomp.com. Once you share a video to Screenchomp.com, you receive a simple web link that looks something like http://www.screenchomp.com/t/XXXXXXX. Now, no one can find that video you created and shared without you giving them that web link. If you just never share that link, the video will never be watched and nobody will find it. It's as though the video doesn't exist. So, we haven't added the ability to delete a video on Screenchomp.com, but we also haven't given anyone the ability to find videos without the direct screenchomp.com link. Thank you for the question and for using Screenchomp. Please let us know if you have any further questions, would like more clarification or if there is anything else that we can help you with.
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rgshareme

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The fact that it lives on a server means we the user don't have control or perceived control at the least. Not providing deletion can be suspicious. Then again, once you have it you can do anything without anyone knowing - even if the user thinks they have deleted the recording. There was no way to prevent the recording from uploading even if it was accidental. The user should be asked first to upload to the "cloud".

Also, I can not access the uploaded recording from the PC. I'm guessing the only way to do that is to share it with myself using my own email address. Kind of sloppy thinking. Maybe I'm missing something that you presume I know but don't
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Velma

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Agree! No need to sign up for Facebook. I prefer Screenchomp btw

_______________
word search puzzle maker
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rait56

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yeah..sure..u can delete this..
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Bim Bim

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It's great. I also did it. Thank you very much for your
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Delaine

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Thank you for the quick response! I would, however, prefer to have the trial chomp deleted from the system, unsearchable as it (currently) may be. How would I request its removal - through the Contact Us link at the bottom of the chomp?
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nnoakes

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Is screen chomp.com down? I keep getting 404 when tying to access the site.
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Jeremy, Product Manager

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@Delaine - the request at the bottom is the only way to get it down - we do try and ask that it is only used for inappropriate or offensive content because the inability for anyone to view it given the reasons John gave above - but we will honor the request :)

@mnoakes - screenchomp.com is not a destination site - so the 404 you're getting right now is OK. The only way to get to screenchomps is by viewing the unique URL (see John's answer above) that we generate by a video being made and shared there.
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rgshareme

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A list of uploaded ScreenChomps may be viewed by the iPad. The same list can not be viewed from the PC. From the PC, I should have a way to organize my recordings. I should be able to provide some way to share with specific group or individual access from the PC.

Again, there is no delete.
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icmkarthi

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douglas.whitehill

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Greetings,
I note that there is no file management ability by the end user to fully delete videos from screenchomp.com. My school (I am a technology coach) also uses Camtasia Relay... And, while one can physically delete recorded videos from our Relay server if one knows the path, one can't delete the name entries of deleted videos from the Relay interface. Strange...
Is there a reason that Techsmith doesn't see the need to provide full and complete file management tools for these somewhat similar products?
If I didn't notice this lack of full file management in not one but TWO of your products, I wouldn't comment here. but this seems to be a trend...???
I am a Camtasia Studio/Screencast.com user and I love these products/services! But Screenchomp and Camtasia Relay both are lacking basic user-level file management capabilities that I think really should be present. I guess that I just don't understand the logic (?) behind providing these great tools, but NOT giving the user full and complete file and filename managment capabilities. Hmmm...
Please consider. Thanks!
Doug Whitehill
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Jess Knott

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Hey, Douglas!

This topic has been shared with the Camtasia Relay team! Thank you for posting this, we're always looking for user perceptions, ideas and opinions. Thank you for taking the time to provide some!
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douglas.whitehill

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Thank you so much Jess! I am frankly (and politely :)) ) not so sure that this will result in file-management improvement. I brought this issue up with my school district network administrator in the early stages of our school's implementation of Relay (I'm the tech coach/trainer)... and he contacted Techsmith... and was told that being able to delete file listings from the Relay interface was not possible and was not scheduled to be included in future updates... so I'm not hopeful here... but maybe you can persuade the Relay team to realize that end-users NEED FILE-MANAGEMENT ABILITIES! Thanks for helping to make my case!!!
Doug Whitehill
Lead Technology Coach
Dallastown Area School District (Pennsylvania)
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Jess Knott

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You might actually be surprised this time. It's been a hot topic of conversation since this was passed along. Thank you for your candor, Doug, we sincerely appreciate it. :)
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douglas.whitehill

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Thanks again, Jess! Super!
If it helps here... one more thought... Screencast.com provides for full end-user file management. Even the FANTASTIC!!! freebie Jing (that a whole bunch of teachers and students use at my school!) allows users to manage their files... so why wouldn't Screenchomp, and also why wouldn't Relay (in the user interface)...? I guess that is what is on my mind as I share my thoughts here. Some of Techsmith's products allow for end-user file management, while others don't... It's almost like two entirely different groups of people with diametrically-opposed philosophies are developing your products... ... no negative comment here... just an interesting perception that came to mind... ;))
In any event, I have full faith in Techsmith... you folks make fantastic products and actually listen!!! COOL!
Doug W.
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Craig Jollymore

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First, let me say that I love Screenchomp, which I saw at BLC 2011 last week. As a user, I need to be able to have the ability to delete self-generated content, even if it is saved under a unique, discrete url. As an educator, I had hoped to use this program to challenge my students to create their own Screenchomp videos in which they engage, say, in poetry analysis. However, I simply cannot ask them to make use of an application that denies them control over their own content. For me, this is a show-stopper issue on an outstanding program.

My question: will you please update your app to permit user control over deletion of self generated content? Further, can you please explain the reason for this serious limitation? I would gladly pay money for this app, but not as it stands right now.

This reply was created from a merged topic originally titled
Screenchomp: Great but....
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David M. Converse

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Craig, the alternative would be to use a Facebook account for video hosting, then you can manually remove videos from your wall as needed.
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douglas.whitehill

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Hi David,
Regarding your response to Craig Jollymore...
Please realize that many folks who love and wish to use Screenchomp prefer NOT to use Facebook! While it seems to be assumed by so many folks anymore that Facebook is "de facto" so to speak, there are many who don't want anything to do with it, and also those working in situations where Facebook access is either not appropriate or not permitted/may be blocked (at work, at a school, etc.).
So please don't make the assumption that EVERYONE loves and wants and uses Facebook in every situation. Facebook is not the one-stop-shopping solution here.
It's wonderful that Screenchomp can work with Screencast.com's storage capability, but we just simply need the ability to do complete file-management when using this upload option.
Thanks for giving this a second consideration.
Be well!
Doug W.
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Jeremy, Product Manager

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I posted this in response to Craig Jollymore, but is a bit buried after I merged the topics:

Hi Craig, thanks for questions - this is out in Labs to learn these sorts of things! So, any and all insight you can provide us with, is helpful. We worked with some educators to develop this app, but by no means do we think it will work in every situation.

Here are our some of our thoughts on how we approached screenchomp.com output...

No management = No log-in to use: Some early feedback we received was that if students had to remember another log-in it would add to the overhead of the app. We also did not want the ability to share with ScreenChomp confined to needing an email address (which is tied to a user ID and management).

Management by managing sharing: The only way someone sees a video, shared to screenchomp.com, is if the creator shares the unique URL that is generated when they share to screenchomp.com. If the URL is never shared, no one will ever see the video. The ability to download the video to an mp4 can also be looked at as a way to manage the content.

So, there is some of our rationale - another Chomper had some similar questions, so I am going to merge these two topics.

We very much want to hear more from you and others on this topic. We are still trying to understand the best way to share video in the classroom/Education setting and one of the reason this app is on Labs because we are still experimenting with this app.

Thanks!
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rgshareme

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Are you kidding me?

Simplicity is always the goal of software design. But, design includes more than the screen your working with. It includes the entire experience - user end and the development. You store the recording to match a facebook account - you ask for it up front. You might also be using iPad info - some of which Apple is removing in the next update.

What is wrong with setting up an account with an email address and password that stays logged in. Forget the password - request the same password to your email account.

The current method takes away from the user experience - the way they want it. You also force people to use Facebook - seems limiting.

This aspect of the design has not been explained well.

Checkout Showme.com, the kissing cousin app to ScreenChomp. They do a better job of managing.
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Jeremy, Product Manager

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@Douglas Whitehall - we definitely understand that right now Facebook is blocked in a lot of schools and currently not a great way to share in a classroom setting. Sharing video in the Educational setting is something we are continually trying to do a better job with - knowing there is no standard. Thanks for your input!
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douglas.whitehill

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Thanks, Jeremy! Good to know that this is (Facebook concerns) is being included in the thought process. :))
If you'd like a bit of real-life experience info here... as a tech coach, and my office is in my large school district's middle school, asking students to use personal email addresses to establish login accounts is not a big issue. Even if a student's personal email domain (gmail or whatever) is blocked for student accounts, our school is OK with students using their personal email addresses to initially establish an account (which they can do at home). We do that with an online preZentation service with our students all of the time (note the Z; you probably know the service I refer to).
So, your concern about logins and such may be a bit moot. Students don't mind doing this; they are used to it. As well, remember that Facebook requires a user login too! So there is no difference as far as having to ask a student to log in to Screencast.com, Facebook, or anything else for that matter.
Actually, my school district feels a lot more secure about unblocking Screencast.com (which they have done) as opposed to Facebook (which we still block).
Students managing a Screencast.com login is not a biggie here at all. I work with a lot of students and teachers, and, with our school's "opt-out" policies, students may use their personal email addresses to establish accounts on sites such as yours. Teachers simply notify parents about what is going on, and they may opt-out if desired... and almost none at all do so these days.
So... don't worry about students handling logging in to your services... they'll be just fine. :))
Doug Whitehill
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r.g.keys

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Hi folks,

I'll add my 2 cents and re-iterate the desire for file management/control. Also as a screencast.com user I would like to have the ability to put my recordings there. Great app, I look forward to seeing how it develops!
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paul

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I would like to add some thoughts to this screenchomp discussion. I see where people are going with this. Using a handful of iPads with a class of students right now means the student HAS to get back to the same iPad they created a chomp on to get the link again. Not sure how bad that is.....but control of your own content is nice. I am not sure I agree with some thoughts about students using their personal email (which they cannot access at school) for school purposes (which is why I am trying to get us to turn on gmail in GA4E).
Besides content management these are some other features we would like :
1) scrolling to continue some work (one page is not enough to solve a math problem....a scroll the size of another screen would be good
2) tabs - a handfull of multiple screens would be good to preload various content (pictures or questions)
3) multiple images
4) some callouts/tools - like arrow or circle, or square
5) Android version
6) embed code in addition to link
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Daniel Foster, Snagit strategy lead

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Official Response
We put together an FAQ all about deleting ScreenChomp content, for those who just want to know what's possible today and how to do it:
http://feedback.techsmith.com/techsmi...
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rgshareme

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1. INTRUSIVE - EVIL: You are forcing users to give you access to information that they may not want you to have. You must give users a choice!!! You can have my email address but that is all I want you to have.

2. DELETE a ScreenChomp from the cloud. Actually, there was no indication of what I pressed until after the fact. I do not want the material accidentally made available to anyone but me. Delete, private, share (all, specific individual, group).

3. Markers should have attributes like
A. Thickness
B. Line type (dotted, broken, solid, etc).
C. Highlight

This reply was created from a merged topic originally titled
ScreenChomp Update Features.
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Jeremy, Product Manager

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Hi... we actually don't collect any identifiable information, there are certain things needed to post to your Facebook wall, if that's what you're referring to, however... We don't need email address if you go to screenchomp.com. In fact, if you never share that URL nobody will EVER see that video you create... we don't even let Google index that video. And Facebook log-in is ONLY necessary if you want to share your video on Facebook.

Thanks for the feature requests!
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rgshareme

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When I go to ScreenChomp.com I expect to view my recording list and download to my PC or delete from the stored list. Where is the login? Currently, you do not provide or indicate a way of access from a PC online.

Product is to similar, if not a copy, to Showme.com

This reply was created from a merged topic originally titled
Disappointed ScreenChomp.
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Susanne

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It is referred to as an "experimental innovation"... I'm betting that what we have now is baby Screenchomp. Knowing how Camtasia and cousin Jing have evolved ( actually, "intelligent design" might be the more appropriate term in when referring to TechSmith :) I'm guessing that Screenchomp will do the same in good time. TechSmith rocks. I can be patient. One more thing...as we remind our students all of the time...the internet is forever. TechSmith is a company with an excellent track record. I'll gladly relinquish a little control on this one for the "greater good"...It is a free tool, after all.
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douglas.whitehill

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@Suzanne...

Agreed re:Techsmith. I also love the company and the products. I *might* be willing to jump the fence, here, and agree with you re: "relinquish(ing) a little control" if only then Techsmith would specifically state what happens with the Screenchomp videos over time. Do they hold onto them forever? Do they auto-delete them if inactive over a period of time? What is their privacy policy re: the videos? Where could they potentially go? What is their server security policy?

Also agree... it is indeed a freebie, and a neat one at that. But if they CHOOSE to OFFER it, then they still have some degree of moral,or even perhaps legal obligation to DISCLOSE what exactly happens with the video files, I would think.

So am I willing to bend in the wind here... perhaps... as long as we as users KNOW what exactly happens with the videos. So far all I have heard from Techsmith is that the only way the videos are accessible is by the unique URL. So be it... but it doesn't answer the question of what HAPPENS with the videos over time.

As an educator, I absolutely have to have this information clearly stated by Techsmith so that I can defend any and all inquiries or challenges by parents or other community groups. As a 33-years-in-the-business biology and technology teacher, but still a technologically vibrant one, I am sad to see our educational situation change to such a litigious sort of flavor. But it has changed as such, so I'd need this info from Techsmith in order to defend the use of its products and services by my students.
Thanks for helping me rethink this a bit, Suzanne :)) Be well.
Doug W.
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SJ Petteruti

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Thanks! Super helpful!
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toddluger

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From their TOS:

Copyright in Your Digital Content

TechSmith does not claim ownership rights in any digital content displayed on the Screenchomp.com website. By submitting any content for processing and posting on the Screenchomp.com website, however, you hereby grant to us an unrestricted, irrevocable, perpetual, non-exclusive, fully-paid and royalty-free, transferable license with the right to sublicense others the right to reproduce, distribute, publicly display, create derivative works of, and otherwise use such content throughout the world as necessary to provide the Service. In addition, you grant us the right to use such content to improve to quality of the Service. You also hereby grant each user of the Service a non-exclusive license to access your content through the Service, and to use, reproduce, distribute, display and perform such content as permitted through the functionality of the Service and under these Terms.
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toddluger

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I have asked for clarification. We would love to use this tool, but our instructional-design process creates intellectual property that we do not want anyone else to be able to create derivatives from, share with other users, etc.
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Jeremy, Product Manager

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Because we do not claim ownership rights, anything you create with ScreenChomp (and get a screenchomp.com URL back) we will not do anything with it unless you share it publicly... for example, we may re-tweet a customer's tweet that may have a video, but that's about it. On occasion we contact a customer we has tweeted a video and ask them if we can use it in our newsletter.

Additionally, just to be clear the only people who can ever see a video made with ScreenChomp are the folks with the URL linking to the video you create. If you never share it, nobody ever sees it (not even Google). The only people who see it are those folks with the URL.

Let me know if this helps clarify or not... thanks!
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toddluger

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Then, what does this mean:

By submitting any content for processing and posting on the Screenchomp.com website, however, you hereby grant to us an unrestricted, irrevocable, perpetual, non-exclusive, fully-paid and royalty-free, transferable license with the right to sublicense others the right to reproduce, distribute, publicly display, create derivative works of, and otherwise use such content throughout the world as necessary to provide the Service.

That makes it appear you can do whatever you want with my content. If that is not the case, you should change your terms of service. I think the app is great, but my employer will not let me use it if it means we are giving away the rights to our intellectual property in the process.
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Jeremy, Product Manager

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Definitely thank you for your feedback. Our apologies our product does not currently meet your needs.

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