Desktop Loader Password

  • 1
  • Problem
  • Updated 3 years ago
When I downloaded the windows desktop loader it asked me for a username and password. I wasn't sure which one so I tried one. Wrong one. Now I can't get back to retry. I uninstalled and reloaded - still only uses the one I entered first and it doesn't allow me to change.
Photo of rcfleser


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Posted 3 years ago

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Photo of Glenn Hoeppner

Glenn Hoeppner, Employee

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Hi rcfleser,

There should be a Sign Out button inside the Desktop Uploader. Click that and you should be able to try again with another account.

If you continue having problems, please open a ticket at

I hope this helps!