Detecting forms inside a remote desktop

  • 1
  • Question
  • Updated 4 months ago
Can an enhancement be made to allow Snagit to detect the boundary of a form running inside remote desktop?

I can capture these forms and crop them to the right size but it would be nice if Snagit could detect the boundary itself.
Photo of andrew

andrew

  • 2 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Ed Covney

Ed Covney

  • 1042 Posts
  • 524 Reply Likes
If you launch Snagit  on the remote computer, it'll capture any form. The window you see below was from the remote computer:  I was able to Launch Snagit on a remote computer  (see below) and by moving the mouse it ID'd the form and all the other boxes marked in red. 

Remote software (at least Team Viewer) doesn't send the screen as seen remote, it's a filtered view. There maybe other remote software that will work, not TV though.
 
Photo of andrew

andrew

  • 2 Posts
  • 0 Reply Likes
Thank you for your reply,

I am not able to install SnagIt on the remote computers for several reasons but mainly licensing (others include their being customer servers).

What would be useful is if it could somehow work out the rectangle on a remote desktop (TeamViewer, Skype remote desktop etc.) was a form to capture.
Photo of Ed Covney

Ed Covney

  • 1042 Posts
  • 524 Reply Likes
Andrew - you can manually snag anything in a remote session, it's just not going to snap to the edges of a given form. You might want too call the folks at TV and see if there is a setting to let all layers of the video to be remoted:
https://community.teamviewer.com/t5/Knowledge-Base/tkb-p/Knowledgebase

It's monitored, so you'll have your answer quickly (if they're still open for business).