Disable screen darkening when making a capture

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I am having an issue with the speed/lag of the new SnagIt 10 version I purchased when I am using remote desktop to my desktop PC at home from my laptop on the road.

I did not have any speed issues with SnagIt 8.

I believe the issue is with version 10 because when you select an area of the screen to capture, the rest of the screen has a black overlay and that color change is happening in real time just consuming the internet bandwidth.

Is there a way to disable the screen overlay/transparency while making a capture and just have the cross-hairs like in the version 8 of SnagIt?
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jayunsplanet

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Posted 9 years ago

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Nick Herber, Technical Support & IT Manager

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Hello and good afternoon.

Unfortunately at this time we do not have any options for disabling this part of the capturing process, but we do have a patch available that generally resolves this issue. You can find it here:

http://techsmith.custhelp.com/app/ans...

If for some reason that does not resolve the performance issue for you, I'd like to do a bit more troubleshooting with you and would encourage you to put in a work order with us here:

http://techsmith.custhelp.com/app/ask

You can make it attention to Nick - and I'll be more than happy to take a deeper look into the issue, but the vast majority of users find that the patch provided in the first link resolves the issue.
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jayunsplanet

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Hi Nick - Thanks for the response. I cannot disable a monitor or remove the Windows themes. Does the aforementioned patch do something else?
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Nick Herber, Technical Support & IT Manager

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Hello again, thanks for getting back to me.

Nope, in the article ID, those two options (disable the extra monitor or disable Aero themes) are workarounds that some people have used in the past, but the patch itself does not do those things to your computer. It changes some of the stuff under the hood - but will not change your system around, or your themes or monitors - it should simply improve the overall capture performance.
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jayunsplanet

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OK, that sounds good. I'll give that a try today/this evening.

Do you foresee a future update including the ability to disable the screen darkening and reverting to the classic cross-hair only capture method?
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Nick Herber, Technical Support & IT Manager

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Good question - and one I'm afraid I can't answer myself. But I think that would be a solid feature request to put in (there may already be one - I'm pretty sure I've seen it before) here on the site. The suggestion and feedback we get all gets read and considered - and it helps us with the future direction of our products.
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jayunsplanet

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I applied the 'patch' fix which included overwriting the SnagIt32.exe in the Program Files directory. Unfortunately, now, everytime SnagIt launches, I am asked if I want to run that file (Open File - Security Warning).
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Nick Herber, Technical Support & IT Manager

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Does that happen if you use the shortcut, if you go right to that Snagit32.exe in the program files, or both? If it only happens when using the shortcut, maybe right-click on the Snagit32.exe to create a new shortcut using send > desktop. However, if it continues for both, it sounds like something else may be going on still and would suggest a case attention to me (Nick) here: http://techsmith.custhelp.com/app/ask so I can get some diagnostic files and dig a bit further into this without having to post all of your information for everyone to see. :)

Thanks!

Nick
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jayunsplanet

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It happens when I login (because SnagIt is set to run in the background) so as soon as I log in it calls SnagIt32.exe. It also happens when I manually go to launch the program (which I can change by 'Dont' ask again')

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