Disappearing Desktop

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  • Question
  • Updated 9 months ago
When I click on the capture button, my everything on my desktop disappears and all I can see is the background picture. I'm using Mac OS Catalina
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cochisetechnology

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Posted 9 months ago

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Luke Griffioen, Employee

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Hi,

This is the result of a new permission that Apple added in Catalina. What you'll need to do is give Snagit permission to do screen captures. If you have 2019.1.6 you'll be prompted to do this when you launch Snagit, otherwise you can grant permission manually as detailed in this post https://feedback.techsmith.com/techsmith/topics/macos-10-15-catalina-support.
I hope this helps!