Disappointed!

  • 1
  • Problem
  • Updated 3 months ago

As an IT Professional, I have come to understand the value of taking effective notes. However, after installing the Trial version of SnagIt 2020, I attempted 4 independent times to capture video sessions of today’s meetings. In every instance, the capture tool hung and failed to capture the discussions in MP4 format. Not successful in the TMP directory or the Library Location in the Editor Preferences.

Let’s fix the crash issue in Windows 10 64 bit. SnagIt is usually reliable and works well for it’s designed functions. SnagIt 2020 is missing the mark. I expected the application to function as designed. SnagIt seemed to have worked well on Windows 7 Pro.
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theophilous.morgan

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  • disappointed

Posted 3 months ago

  • 1
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wendy.hamilton, TechSmith CEO

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Assuming the recordings are under an hour, snagit should be able to handle what you are describing.  We would like to look into why you are having the problem if you are able to take the time to do that.  Chat or call or fill a support ticket at https://support.techsmith.com/