discount not working on web site

  • 1
  • Problem
  • Updated 1 week ago
  • (Edited)
Yesterday I tried to use the 15off discount  and found it didn't work and wrote to TechSmith indicating the offer didn't work. Today I got a very interesting answer:

 Thank
you for contacting TechSmith.

 The15% off promo ended yesterday.

 Thank you,

 XXX XXXXX (Name(s) have been removed for privacy reasons)


Inside Sales


2405Woodlake Drive
Okemos, MI 48864


(517) 381-2300


With XXXXX's answer I feel he dropped the ball, I wanted to buy 2 upgrades and according to the email, the offer did not say only applies to new purchases only.  If that is the case then the email should reflect the discount doesn't apply to upgrades......

so much for being a loyal customer.
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john

  • 3 Posts
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  • Kyle didn't address what the problem was and left me with the feeling I should go pound sand!

Posted 2 weeks ago

  • 1
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Kelly Mullins, TechSmith Employee & Helper

  • 2753 Posts
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Official Response
Hi John,
Can you please let me know the date of when you tried to purchase on our website?
This very short sale was timed on our site to end at the time mentioned in the email promotion, so if you attempted to purchase outside of that time, you would not receive the sale price.

We do not post when a sale has ended on our website.

Just so there is no question about what this sale was:
1. It was ONLY given by email invitation.
2. There was nothing posted on our website.
3. It was for a certain time only as seen in the image, below.
4. You had to use the link in the email to get the sale price along with the coupon code.
5. This sale was for a limited time ONLY, directly after the 2-day Cyber Monday sale that was promoted on our site.

And, just to clear up any confusion or speculation about what that email said:

So, overall, if you clicked the link to purchase AFTER the time specified, you would not receive the sale price, because the sale had ended.

Please feel free to contact me personally at k.mullins@techsmith.com if feel you did click through in time, and something happened to prevent you from correctly receiving the sale price.

Kelly