Do I really want to upgrade to v13 from v12

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  • Updated 3 years ago
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jgt1942

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Posted 3 years ago

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jgt1942

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I'm not sure I really want to upgrade from v12 to v13. I did read the overview but unless I'm missing something there does not seem to be a lot of difference between v12 & v13. On top of that I see a LOT of issues being reported with v13.
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rdrines

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My last upgrade was for a 3-year period, so I get v13 as part of that support agreement.

However, my first impressions of v13 are disappointing.  I began to write about my initial reaction, but I decided to wait for a couple of weeks before posting to see if my experience improves.  

There is a lot to dislike for a user that does a lot of image work.  Most of my negative reaction is about how much they have disrupted the logical grouping of how the image and notation area pallets now are drop down list instead of simple one-click icons.
I don't see any way to get the recent image capture are to appear below the image editing area.  This area where image groups could be visible without having to leave the editing space saved a lot of time.  
There are other areas that show production image inexperience.  Techsmith seems to be shaping SnagIt for the casual user, and that has me concerned. 
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Joe Morgan

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There should be a "Recent" captures  tab that you can select in order to hide or show recent captures.
See Image
Regards, Joe

 
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trevor

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Mouse movement requirements is a concern in Snagit 13. Items that were previously grouped (in 12) are now spread out all around the screen, requiring much more navigation with the mouse, a productivity negative in my view..
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jean marc cierniewski

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I completely agree with you. Snagit is my favorite tool in my every day work. I use it several hours a week and I think I'm going to go back snagit 12
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gmelerine

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I agree with everyone on this post. I also use SnagIt all day long in a tech support role, and now find myself unable to do some things that I did in v12, while others require much more navigation and drop down selection. I am going back to v12 and urge anyone who reads this to avoid v13...

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Bob Lewis

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Why did they make such a radical change? Productivity went from 95% to 10%. The old layout was Much more intuitive. All the rhetoric about why they made the changes does not work for the end user. The new features are not worth the frustration to the end user. 

Why could you not add the new features to the old layout that we, the customer, have been using and learning for years. You do Not understand that a Lot or your customers do not think like you. 

What happened to the company's philosophy of what works best for your customers. Just because you like it does not mean it should be done that way. 

I only wrote this comment because of the 20th or more time I have used this version the Greater the frustration from what was working so well. 

I am up for improvements in a logical way. This is Not it.
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Manny Carvalho, Champion

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Snagit has gone through quite a transformation in its history. While the ribbon interface of V11 remains my favorite there are things to like in the new version. I do remember when the ribbon first came out it was a bit off-putting but I grew to love it.  TS tries to create a user interface that is a great experience to as many of its users as possible.  It takes risks and it means not everyone is happy with the changes but honestly a lot of it is personal preference and there is a simple way to determine if the changes are for you.

Most software, including Snagit, have a trial period in which you can try it for free.  That time period is the time the makers think it will take to win you over if you give it a fair shot.  Try that then.  Use it for free and if when that time period expires and you are still undecided than they haven't convinced you and that particular piece of software isn't for you.  Making up your own mind by actually trying something is significantly better than considering other opinions because what they dislike you may love.  So there you go; try it before you buy it - take it for a test drive and make up your own mind.
(Edited)
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Rick Stone

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I recall outcry when the ribbon first appeared. ;)
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jean marc cierniewski

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I know snagit is a professional tool and I buy v13 with closed eyes.... Lesson learned. Next time I'll try it before.
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gmelerine

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Yes, I did the same as Jean Marc. I've been a loyal SnagIt users since ver 5 or so, and did not think I needed a trial for such a well known product. Who would have expected such drastic and illogical changes would be implemented in ver 13? I agree that many comments could be attributed to personal preference, however seeing several people report the same concerns only a few days after the new launch is worrisome.

Yep, Lesson Learned here for sure. Regards,

-Gary

(Edited)
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Bob Lewis

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Why did they make such a radical change? Productivity went from 95% to 10%. The old layout was Much more intuitive. All the rhetoric about why you made the changes does not work for the end user. The new features are not worth the frustration to the end user. 

Why could you not add the new features to the old layout that we, the customer, have been using and learning for years. You do Not understand that a Lot or your customers do not think like you. 

What happened to the company's philosophy of what works best for your customers. Just because you like it does not mean it should be done that way. 

I only wrote this comment because of the 20th or more time I have used this version the Greater the frustration from what was working so well. 

I am up for improvements in a logical way. This is Not it.
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jean marc cierniewski

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I don't agree with this because I work with snagit and If v13 is bad, effectively I can try it and what else? Stay with a old v12 with no more updates?
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Manny Carvalho, Champion

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That's exactly right because new is not always better.

I have stayed with older versions of software and actually items in real life that go out of fashion because I prefer the old stuff rather than the new.  It might be that's why I like antiques but with software if there's no safety issue involved - such as a security leak of some sort that must be plugged - than the answer is that until a new version comes out that gives you a reason to change then you stay put with what you like.  I don't see any safety reasons to force a move forward so if somebody doesn't like the new theycan stay with the old.  That's why there are millions of users remaining with XP and Win 7.  It's all about what your preferences are and not what the latest thing is.  So, it's ultimately about your preference.
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Bob Lewis

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One of the new features "Panoramic Scrolling Capture" I like and use. That was a good improvement. I just like the previous editor layout much better.
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jean marc cierniewski

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There is lots of item to improve in v12 to make it better. And it'll never append. And there is some good things in v13.
So the choice. A good v12 that is never going better or a v13 with some good idea but so many bugs and it's incredibly bad ui
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Bob Lewis

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I would hope they learned something from when Windows 8 was released and became a flop until they released 8.1 which gave the user the ability to choose the classic look and feel for the end user as an option.
 I hope TechSmith will do the same. The new layout is to different for people who actually use Snagit on a regular basis.
 I hope they are Listening.
Learning from other's mistakes is a lot cheaper for a company than infuriating their own loyal customers.
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rogi8796

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The only redeeming value I see in v13 is the share to Word feature. The share feature stopped working in v12 when I upgraded from Office 2010. I'm in Word and Snag It all day. I just upgraded to v13 and am giving it the benefit of the doubt that my loss in productivity is due to being unfamiliar with the UI. But I'm not hopeful.

Biggest gripes:
- you can't use the selection tool first and then crop an image to what you've already selected. Nope. Click crop, the selection goes away and you have to reselect with the crop tool.
- the resize canvas tool doesn't have +/- buttons for vertical/horizontal. you have to actually edit a number in a box. A tiny box.
- the color palette has a dozen or so preselected colors (who chose those?!) and histogram palette. Gee, nice to include hex option, but all I really want is a few more standard colors. No more selecting "the third grey from the bottom." Now I need to memorize RGB or hex numbers for colors I use all the time. That's going to make it harder to standardize my images.
- some commands aren't in the menus. for instance v12 had crop in the image menu. As far as I can tell, crop is only available in v13 as a button on my tool bar.
- speaking of the tool bar, who decided we needed giant buttons?
- and who decided which commands would be available? If it's customizable, should I be able to decide? I use shadow, resize, bring to top, and trim on nearly all of my images. So far, the only item I found for my tool bar is shadow.

I don't think the share to Word feature is worth the lack of tools.
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jean marc cierniewski

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The share to Word 2010 work well for me with v12...
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rogi8796

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share to Word 2010 works with v12, but I can't get it to work with Office 365. v13 works with Office 365, but I think I'll go back to v12 and saving/inserting images