Do not want the "Play with TechSmith Smart Player download from the App Store" overlay on my videos

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
Thanks in advance for any help you can provide.

I am hosting videos (software demonstrations) on my corporate website - we host our own videos and aren't interested in Screencast.com. There are no interactive features on the videos. Our videos were produced using Camtasia Studio 8.

When someone visits our page from an iPhone/iPad, they get a nagging overlay on the video to "Play with TechSmith Smart Player... download from App Store" so when visitors think they are clicking to play the video, they actually get taken to the App Store!!! The actual play video button is buried at the bottom of the video.

This is not at all intuitive and I have already had several complaints.

Is there some way to disable that overlay, so that clicking the play button will actually play the video???

Thanks again!
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Andrew

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  • frustrated

Posted 7 years ago

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Ben Rhodes, Employee

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Official Response
Videos produced with Camtasia 9 for Windows and Camtasia 3 for macOS will now playback inline with Safari on iOS.  The only requirement is your device must be running iOS 10 or higher.  For devices running iOS 9 will still require the TechSmith Smart Player iOS app.