DONE WITH CAMTASIA

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  • Updated 5 months ago
Camtasia is the WORST recording software out there, period. I have lost HOURS of work and have been forced to re record because it crashes more often than a windows 95 computer. I will not continue to use camtasia
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io.agileintelligence

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Posted 5 months ago

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David Bookbinder

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I have been trying to think of software I have used that is as bug-ridden as Camtasia, and until this message could not. Brilliant! Very much like a Windows 95 computer.

That having been said, after 15 hours of troubleshooting, tech support workarounds, and experimentation, I have managed to avoid crashes for quite a while.

The key seems to be, at least in my experience, working around Techsmith's terrible QA testing of GPUs and file formats. If you remove hardware acceleration from parts of the UI and you feed Camtasia a very vanilla MP4 file, it seems to behave reasonably well. Of course, this is a mature product, not a beta release of v1.0, and it should not have these issues. 

EDIT: I'm on a Windows computer, but I suspect the same principles apply to Macs.
(Edited)
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kimberly.auger

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I have had Camtasia for Mac for 2 years. I have never had a crash. I wonder if there is some conflict or if you are low on RAM. I'm by no means an expert in computers or Camtasia. I use camtasia to create instruction for undergrad students or presentations for colleagues. I have used many of the tools in this software and they have worked as designed. 
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David Bookbinder

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I have plenty of RAM and there's nothing unusual about my system. I doubt the OP has anything unusual about his, either.

In my case, the crash was due to Camtasia's incorrect use of my GPU to render part of the UI. A tech support person suggested I change a Registry key from "1" to "0" to turn off use of the GPU for this purpose.

As my GPU is a very common one, this shouldn't have happened, but the workaround has prevented subsequent crashes, which previously happened at least once a day.
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io.agileintelligence

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Hey David:
Thanks for the recommendation it gave me an idea of what to do. The issue seems a lot better after flushing my GPU. At least I can work now. Camtasia is very slow,  however. I am on a fully-loaded Mac and still this software is very deficient performance-wise in my opinion.

Thanks for being one of the few people who actually offered helpful advise. 
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André van Haren

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I don't understand these kind of crashes in Camtasia every time I see someone mentioning this. I have created lots of videos and maybe had 2 crashes the most. I am on a Mac. I wonder if it's a Windows problem.
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hutchib

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On a mac here, probably it's a PC OS problem....
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Rick Stone

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As this would appear to be the first ever post for io.agileintelligence, I'm wondering if s/he has ever reached out to TechSmith support to seek assistance? 

If not, why not?

They are very diligent at trying to get to the bottom of any issue. I know they have solved many of my own issues in the past. Even going so far as to find a download link for the specific drivers I needed for my own setup.
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Dainis

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works fine on my computer
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Chuck Hunt

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Works ok on my iMac, but I have 128 GB ram maybe that helps.
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Rick Stone

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Wow, I'm not sure I've ever heard of someone having that much RAM. Do the lights dim when you power it up? LOL

I'm well aware of the controversy surrounding this "quote", but I think it provides a humorous contrast here.



Happy Sunday... Rick :)
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paulwilliamengle

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Isn’t have abundant ram a way to future proof your machine.

I have a 2011 MacBook Pro that is only running today because of its sixteen gigs of ram and the 1TB SSD I put into it four years after I got it.
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David Bookbinder

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Abundant RAM is a good thing to have, but it doesn't prevent Camtasia crashes that are due to bugs in Camtasia software. I've got 16GB RAM, a 256 GB SSD drive and 2TB hard drive, which are more than adequate to run Camtasia, but it still took me 15 hours of troubleshooting and working with tech support to get the program to be usable on my vanilla Dell laptop. In my case, four bugs had to be worked around to get that to happen.
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Chuck Hunt

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It may not prevent crashes, but I did use camtasia on 2 different Videos using 2 sets of camtasia running at same time and still had ram left over, and no crashes. I am using a i9 iMac 2019 though with 128 GB Ram and Radeon Pro Vegas 48 with 8 GB ram on video card and have no problems whatsoever. 
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Dainis

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Camtasia is surprisingly useful software. If it's crashing, figure it out w the techsmith tech crew. 
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davemillman

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When camtasia Mac (version 3 or 2018 or 2019) occasionally starts misbehaving for me, it is invariably because my computer hasn't been rebooted for 3-4 weeks. Anything more frequent is a local issue.
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cbkr.team

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When using Camtasia at work, I've only found one bug that makes it crash - otherwise it's usually fine - and that bug is merging two captions. It doesn't always do it either, but if you get a caption-merge that it does crash on, then it will always crash on that particular caption-merge, so you have to work around it. That's on Camtasia 2 for Mac, so I don't know if it's been resolved on later versions.

At home, I have Camtasia 3 for Mac, and have never had it crash at all, but then I don't caption any videos that I produce at home.

I've never had any issues with GPUs, but then I did set Camtasia to software rendering, right from the off, both on the MacBook Pro at work, and on my own MacBook Pro at home. It seemed the logical choice, as both Macs are from 2011, and although my personal one is upgraded to a 1TB SSD & 16GB RAM, like Paul Engle's (above), you can't change the graphics, so I wasn't sure they'd do well with hardware rendering.