Double screen DPI issue in Camtasia

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I have Camtasia 2018 and a dual screen setup. Main screen would be 4K display (250% DPI) + external HD screen (100% DPI) and whenever I want to move Camtasia window to the external screen it doesn't correctly adjust itself to the resolution/size of that screen. Everything stays too big and makes the usage of it a bit hard. i've tried so that Camtasia will start on the external screen but it didn't helped.

I was thinking of buying a license for 2019 but not sure if this issue was fixed or I would have to deal with it again.
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lukasik.pawel

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Posted 5 months ago

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Joe Morgan

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After you drag the recording screen to the other monitor.
Are you taking the additional step of setting the recorder to Full Screen mode?



Regards,Joe
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Muscle Whisperer

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I also have two screens with different resolutions.
You may discover that the problem isn't Camtasia, but rather Microsoft Windows, which really doesn't seem to like the hassle at times. Lots of times on my main 27" screen (2560x1440) my taskbar starts messing up font sizes, as though enlarging my secondary screen (1920x1080).
Joe automatically assumed that you're talking about screen recording, not editing within Camtasia. Is he correct?
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Joe Morgan

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I think your right, I misinterpreted the problem.

Its not a bug.
If Camtasia is being used on a monitor with scaling applied. It won't rescale when moved to a monitor thats scaled differently.
You have to restart the program for re-scaling to occur.

Its Camtasia, not Windows.

I can move Photoshop and many other applications in this manner. They will rescale to the other monitor without restarting them.
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lukasik.pawel

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I'm recording my main screen (4K) and on the HD one I have the Camtasia tool for the editing so it's not a problem with recording. It's just it doesn't correctly respond to the desktop size. I can minimize it and restore and it will take way more space that this destop have resulting that I can see more or less 1/4 of the top-left part.

Additionally I have no issue with any other windows I have on that screen (Brave, Explorer, etc.) It's only Camtasia that behaves that weirdly. 
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Joe Morgan

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A restart on the other monitor should correct the scaling.

If you have Camtasia pinned to the Taskbar.
Plus, have the Taskbar enabled on the secondary monitor.
Launching the editor from the Icon on the secondary.Should force it to open on that monitor.
Thats how it works for me. {:>)
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Muscle Whisperer

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Oh, I wiiiish! I have the taskbar on both monitors, and the program opens up on whatever monitor I last closed it on. Perhaps I ought to try playing with desktops, but in the meantime I'm saving up for another 27" monitor in order to treat my recurring headaches (from banging my head against the wall)
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Joe Morgan

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Yeah, I used dual 23"'ers for quite a while.

I went with a 32" primary monitor 2+ years ago. Its really nice to have so much real estate.
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lukasik.pawel

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I have the taskbar on the second screen and pined Camtasia - it will pin to the primary one anyway. Nothing changes in the way it behaves.

it's even crazier as if I manage to start Camtasia on the secondary screen it will be "so big" the Get started window will be outside the visible range and 'x' won't be visible.

Do I get correctly that this problem is also present in 2019 (I only have 2018 version) so there's not point updating as I will be dealing with it still?
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paulwilliamengle

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lukasik, 

To confirm, have you submitted a TechSmith Support ticket to get their feedback?
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lukasik.pawel

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Sorry for long wait for my answer - I had crazy period include replacement of my external screen so couldn't testy any solutions. I did find one ticket in the similar  area (https://support.techsmith.com/hc/en-us/articles/360038616512-Camtasia-UI-Looks-Too-Big) but it doesn't work for me. 

As for the ticket I did not create any - didn't find really a place where I could file a support ticket. When I'm logged in I can only see an option to view my tickets - no button to create a new one. Could you point me to the right place?
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Joe Morgan

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This is a Free Service............... Submit a ticket

       https://www.techsmith.com/contact.html

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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paulwilliamengle

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No worries, lukasik . Let us know what they say! : ) 
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lukasik.pawel

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paulwilliamengle so I had a chat and they recommended some similar ticket that the one I found. It's this one: https://support.techsmith.com/hc/en-us/articles/203728658-Camtasia-Windows-Captured-Images-or-Video-Display-a-Shift-or-Enlargement-on-the-Screen - title is different but the solution is the same. As I wrote, I did check change of system DPI settings for CamtasiaStudio.exe before and the problem with that was that the UI looked ok, but the recorder captured only 1/4 of the screen even if the whole was selected.

Anyway I rechecked it and this time it recorded the whole screen and the recording was fine. I was a bit surprised to see it worked but maybe there was some Windows update in the meantime that resolved some issues too. The UI looks blurry but at least now I can operate with it on both screens so for me the issue is resolved. Thanks everyone for help.

Regards,