Downgrade Rights

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  • Updated 7 years ago
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I read in the EULA that only 1 copy of 1 version of a product is allowed installed at a time. My question is about downgrade rights, though. If a company owns version 9 licenses, does that license cover a lower version if that lower version is the only version installed?
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Kat

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Posted 7 years ago

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Mike Curtis, Employee

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Hi Kat,

I'm not sure I understand completely, but I'll try to answer as best I can.

Let's say you have 5 keys to Snagit 11. You can install Snagit on 10 computers, as long as each key is not in use at the same time. The way this usually is implemented is a person would install Snagit on their work and home computer.

Now, are you saying the employees are using 5 copies of Snagit 9 (or some version lower than 11)? I'm having trouble seeing how that could be possible because each version requires its own key. For example, Snagit 11 keys only work with Snagit 11, and so on.

Hopefully I didn't add to the confusion. If you have the EULA up again do you mind copying this part or grabbing a screenshot?

Sincerely,
Mike Curtis
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Kat

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What prevents a key from being used by multiple users at 1 time?
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Mike Curtis, Employee

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We've avoided the heavy-handed activation approach, and have preferred to be open and accommodating about allowing two installations. Like a lot of desktop software, especially if the computer is offline, there is little one can do from a technical perspective to somehow detect and prohibit two users using the same key at the same time.

Mike Curtis
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Kat

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Thanks.
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IronLion

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Mike,
Does this apply to Camtasia Studio too? We've got a problem finding suitable locations to record and edit in quiet places. I've held off buying more licences because of budgetary considerations but if we can use the same product key for two installations then this might help.
Regards,
Scott
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Tilly

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Here's a scenario - A company buys 300 version 9 SnagIt licenses. They buy maintenance every year, so by now they are entitled to install version 11. Some computers have version 9 installed; some computers have version 10 installed; some computers have version 11 installed. And, somehow, a few computers have version 8 installed. The total of all installations is less than 300. Is this company in compliance?
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Logan S.

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Tilly,

If I follow you correctly, I would say yes. You bought 300 licenses, and are using less than that.

Any other questions, let me know! Thanks!

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