Downloaded the part to enable audio, but it still says I need to "download" it again as if it's not there. (Over and over!)Help???

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  • Updated 6 months ago
Snagit 2020 video portion records great on my MacBook running Catalina, but no matter how many times I download the part to enable audio, it still says I need to "download" it again as if it's not there. Help???
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Matt Abbott

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  • frustrated

Posted 6 months ago

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Luke Griffioen, Employee

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Hi,

Do you remember if you downloaded Snagit from our website or from the Mac App Store?
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Luke Griffioen, Employee

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If you are using the app store version, try downloading the component directly from https://www.techsmith.com/audio-capture-component.html
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Matt Abbott

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Thanks so much; I did originally download Snafgit from the Mac App Store. And that link worked PERFECTLY!  Thank you so so much!!!
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Luke Griffioen, Employee

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I'm glad it's working now! Sorry about the bad link, we'll get that fixed.