Downloaded SnagIt stamps won't install

  • 3
  • Question
  • Updated 5 years ago
  • Answered
I downloaded Mac Stamps made available on TechSmith's SnagIt portal but they won't install. the download file doesn't give an install option, refuses to open (message says: "Safari can't open the file...because no available application can open it"), and attempts to drag/drop download-icon into Mac App folder fail. What to do to install them onto my iMac SnagIt v1 application?
Photo of KMVR

KMVR

  • 7 Posts
  • 0 Reply Likes
  • confused

Posted 6 years ago

  • 3
Photo of kurrykid

kurrykid, Champion

  • 759 Posts
  • 129 Reply Likes
Are you sure you're downloading the Mac version? (no insult intended). I just double-click on the .snagitstamps file that downloaded and it automatically opens up Snagit and puts the stamps in the Custom folder.
Photo of KMVR

KMVR

  • 7 Posts
  • 0 Reply Likes
Yep-I definitely downloaded the Mac version (a few times) yet download not installing any of the 3 ways I tried. Don't yet know why and our company doesn't officially support Mac so I am on my own figuring it out. Maybe tomorrow the gremlins will behave differently (like when a PC install fails the first time and yet, when you do everything exactly same way a 2nd time it works perfectly). Appreciate your reply as it tells me it works for you so there should be hope!
Photo of kurrykid

kurrykid, Champion

  • 759 Posts
  • 129 Reply Likes
Make sure there isn't a permissions issue that may be preventing you to from downloading the file.

I downloaded the instruments stamps and the file size is 119kb. Maybe you can check and make sure the whole file has downloaded.

HTH
Photo of Sophia

Sophia

  • 21 Posts
  • 5 Reply Likes

I'm getting the same issue on Windows. I'm running SnagIt 9.1.3 on Windows 7. I've downloaded stamps before and it automatically opens and installs the stamps. I tried to install Party and Decorate and I don't see any windows vs mac install. It says it supports Windows 11.3 or Mac 2.0 or newer, so I don't understand why I can't install it. When I save the file it doesn't have an extension which leads me to believe it's a Mac file. any ideas?


Photo of Joe Morgan

Joe Morgan

  • 6665 Posts
  • 3678 Reply Likes
Unfortunately, those two Stamps files are for SnagIt 11.3 or newer. Some of the stamps have a selectable secondary link for older versions. See Image.

Regards, Joe 


Photo of Sophia

Sophia

  • 21 Posts
  • 5 Reply Likes
Ok, thanks. That's so weird, I read it as "Windows 11.3" but duh, there is no Windows 11.3!!!!! Got it, thanks!!
Photo of pageme007

pageme007

  • 1 Post
  • 0 Reply Likes
Exactly, I thought the same thing. They really need to make it clear that it is a Snagit version, not a Windows version. But I downloaded the correct version and still can't install it!
Photo of Soph Marx

Soph Marx

  • 33 Posts
  • 17 Reply Likes
Clear language clarity can mean everything!
(Edited)

This conversation is no longer open for comments or replies.