Downsize of the screen when capturing

  • 1
  • Problem
  • Updated 2 years ago
When clicking on "Capture", Jing downsizes the screen so when I capture it, the resolution is suddenly too bad to be understandable.
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Vicky

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  • frustrated

Posted 2 years ago

  • 1
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Robert R., Online Community Admin

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Hi Vicky;

This happens if your DPI settings for Windows is not set at 100% (the required DPI setting). Please right-click on your Desktop and go to Display Settings and set the DPI to 100% then restart the computer.

See:


After restarting, please test Jing once more.

-Robert
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Vicky

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Mmhh..
it's still shrinking the display (plus is almost impossible to read at 100% on this screen)
After some trials, it also happens when changing the rssolution.
So why can it be?
Should I uninstall and reinstall?