Drag Image from Tray

  • 57
  • Idea
  • Updated 2 months ago
  • Implemented
(This idea is something we’ve heard from customers over time from several of our sources of feedback. We’re posting it here to gauge how well this fits our users’ needs. So please let us know what you think.)


When speed is the name of the game, you don't always want to have to hit Save As..., save to a PNG, choose a location for the file, and then find it in Windows Explorer. There is the Copy All button in Editor, but there are occasions when you need an actual file and not an image on the clipboard. It would be great to be able to drag directly from the tray to create a PNG and drop it wherever you need it.
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Chris Larson, Snagit Technical Product Manager

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Posted 2 years ago

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apch50

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Yes. I have tried to grab an image from the tray as it was there in sight and I wanted to make a quick change. There it was right in front of me but I couldn't just grab it. So, why was it there? What is the purpose of the tray? Great idea. Let me grab it from the tray when I need it.
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Rick Stone

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Are you on Windows or Mac?

If it's Windows, dragging an image from the tray should be working. Assuming, of course, that what you are dragging the image TO supports it.

One small thing I've noticed about this is that oftentimes you get in a hurry, you click and drag and release and nothing happens. You have to train yourself to wait ever so briefly after you click and drag. I'm not sure about exactly what's happening behind the scenes, but I imagine an electronic "handshake" of some sort, where the receiving application is now ready and signals SnagIt. At that time, you should see a kind of ghosted version of the thumbnail. And when you see that, THEN you release the mouse and the image should be copied. This process is very quick, but not quite as quick as a fast drag and drop can be. LOL

Can't figure what to suggest if you are using Mac. Perhaps someone else has a better idea.

Cheers... Rick :)
(Edited)
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SactoBob

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That little pause before dragging is a macOS thing. I noticed this when High Sierra was released in 2017. I frequently highlight and drag text (which becomes a clipping) and found that I had to retrain my mouse fingers to hold the left side down a fraction longer before moving. If one doesn't, one loses the highlight and must start over. (Yes, a real mouse -- something that Apple hasn't offered since the original Macintosh!)
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anthony.muscio

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Not having this feature forces my choice of applications when working because some apps support past and some do not. In addition what could be a simple drag and drop and othe mouse activities usualy resilts on mouse and keyboard activities, sometimes additional apps. This would be a boon to saving time, better intergration with the destinations for material captured and more
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tpegar

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That would be such a time saver!
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Chris Larson, Snagit Technical Product Manager

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Dragging images and videos from the tray. This makes sense. Right now it only works with GIF in Snagit Windows (and with everything on Snagit Mac). Our current thought is for dragging from the tray, for images, we would put a PNG in the drag handler. It wouldn’t be super useful if it was the Snag file, so PNG seems like a better choice. And for video, we’d of course copy the MP4. Does that makes sense to everyone?

Here are the definitions of what the statuses mean for Ideas.
Here is the overall vote count for the rest of the Ideas in this round up.
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Chris Larson, Snagit Technical Product Manager

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We've got this in active development, so I'm marking it as Planned! It'll likely work with video in the tray as well.

I'll be sending out initial beta invites today or tomorrow to the folks to participated on this thread. I just need to gather the email addresses together.

Again, thank you for voting!
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Chris Larson, Snagit Technical Product Manager

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Hello again!

For those interested in beta testing the next version of Snagit, please fill out this form. (Some of you have reached out to me directly, I already have you signed up, no need to fill out the form)

We have some changes related to this Idea that we’d love your feedback on. We expect the beta to start next week and it’ll last around a month.

Have a great weekend!
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Chris Larson, Snagit Technical Product Manager

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Official Response
Hello all! This was released today in Snagit 2018.

It even works with multi-select :) Here it is in action:


Thank you to all the beta testers that gave feedback on how this worked!

Snagit 2018 is a paid update.
There is upgrade pricing available. You can upgrade from any previous version of Snagit and get this pricing.
If you are currently paying for maintenance, this update is included for free.
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SactoBob

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Nice little movie clip. However, some information on how to implement this would be helpful. According to "Check for Updates", I am running the current version of Snagit (2018.1.0 (90427)) but I cannot find a way to get this feature working.
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wendy.hamilton, TechSmith CEO

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As a user, I didn't appreciate just how helpful this would be - it's great.  Thanks to the team.
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snagit

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I am also on 2018.1.0 and having trouble getting this working. 

For example, to drag-and-drop the image below, I have to snap it and then do File->Save. If I tried to drag from the tray before doing the save, it just doesn't work. 

Really looking forward to this! Thanks!


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Robert R., Online Community Admin

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Hi there;

Are you dragging and dropping onto an application? If you drag-and-drop from the tray to your Desktop, does it work properly?

-Robert
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snagit

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Into upload boxes on webpages... like this very one here!

If I grab a screen shot and then try to drag it from the try into this post, the "upload image" area" lights up, but the image does not drop. 

If I do "save" in the snagit editor and then try again, it works fine!

So a solution could be as easy as just having the editor autosave each new snap to a temp file?

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SactoBob

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Quit doing saves! Screenshots are automatically saved. Not necessary to save.

Drag from tray to Desktop then drag from Desktop to the Upload Image spot. Works fine for me 99% of the time.
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snagit

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I haven't seen my desktop in years! :)

Much easier for me to do a save then to open a desktop window somewhere, switch back to snagit, drag to desktop, find destination window again, and drag to there!

Still would be GREAT if snagit just offered the file to the drag and drop destination automatically. They are likely already saving it as a temp file somewhere anyway.


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SactoBob

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Don't take this the wrong way but it sounds like an ingrained Windows habit. All the way from Windows 98 to present, Windows applications automatically go full screen. The great majority of Mac applications open to however they were sized the last time a window was closed. Thus, the great majority of Mac users are used to seeing some of their desktop all of the time. (This sizing thing is part of the macOS GUI standards and has been from day one.)

Thus, I recommend to you to resize windows to allow view of some desktop real estate. You can then cut your five steps down to two steps. 
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SactoBob

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P.S. When one sees a Mac application automatically open full screen the first time it is opened, the publisher has not followed the macOS GUI standards correctly in nearly all cases.
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Rick Stone

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You are likely correct in the "ingrained Windows habit" bit. But that habit isn't without good reason. I believe Macs may have always offered higher screen resolutions, where PCs sometimes lagged. So because PCs had lower resolutions, it was kind of a survival tactic to maximize an application so one has "room to work" effectively.

As an aside, for me personally, I like full screen because it's helpful when trying to focus on what you are doing. Sometimes the desktop is busy and becomes a distraction.

Cheers... Rick :)
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Daniel Foster, Snagit strategy lead

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I lost track a bit on where this fork of the thread is really going...but wanted to clarify for the original poster and any who read the thread later that the way this feature is designed to work and does work on both Windows and Mac is: drag from the tray in Snagit directly to a drop target in a web application such as Get Satisfaction, Google Drive, Jive, etc. or in any other application that can receive a drag and drop. No need to save the file first or drag to the desktop first.

If you're experiencing something other than that, it's a bug and I'd invite you to get in touch with our support team so we can diagnose and fix the issue. Thanks in advance! :)

Here's a GIF showing how it works on Windows:

(Edited)
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snagit

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Can you just check real quick to see if you can reproduce what I am seeing with this 
very webpage?

1. Press PrintScreen
2. Grab a snap
3. Drag from the tray in the Snagit Editor to the "Upload Image" box on this webpage right here.
4. See flash and feedback, but image does not actually get dropped into the box.
5. Now go back to the Snagit editor and do "save".
6. Now drag again from Snag IT editor to to this webpage, and everything is great.

100% reproducible on all machines I've tried. 

Snagit 8.1.0 on windows. Thanks!
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Rick Stone

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Hmmm, I just tried that and the image went straight from the tray to the post here. No saving or anything.

https://www.screencast.com/t/BiAGQxJPcHF
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snagit

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Wow, that is EXACTLY what I wish it would do for me! :)

I wonder how my machines are different from yours?

I guess I'll open a support ticket. 

Thanks!!!!
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Robert R., Online Community Admin

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Hi!

How large (in terms of file size) are your image? Mouse over the thumbnail to get their size.

The reason I ask is because there may be a size limit at the sites you're attempting to upload so if the drag-and-drop method is not working for you specifically, it is possible that the file is simply too large and it is being rejected.

-Robert
(Edited)
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Rick Stone

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Hello again

If you click Edit > Editor Preferences... > Library tab, do you have the option for automatically saving captures to the Library enabled? Maybe that's it?

Cheers... Rick :)
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snagit

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Good guess, but seams to be right... :)

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SactoBob

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To clarify my comment... I drag to the Mac desktop routinely without any problems. No save needed. What I was looking for is the capability to choose format on the fly since the movie clip seems to imply that is working. Perhaps I am mistaken. (The person calling themself "snagit" doesn't say if they are Win or Mac.)
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snagit

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I am on Windows. Thanks!
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Robert R., Online Community Admin

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Hi SactoBob;

While it's not on the fly (and I apologize if the animated GIF makes it seem that way), you can change the drag-and-drop image format in the Snagit Preferences under the Advanced tab.



I know it is not immediate, but it may help.

Adding an option to change the format on the fly would likely slow down the entire process and add additional clicks. Is there a particular reason why you'd want to change the formats on the fly?

-Robert
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Jeff.Mohr

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in the 2012 snagit you could choose your default format on the output preferences. it looks like that doesn't exist anymore. I used to have all my drag and drop to email set to pdf. 
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Jason Wolf-Mann

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This is not an option in Windows
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Rick Stone

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This seems to be an interesting feature, albeit one I would likely never use. My SnagIt Editor generally always runs full screen.

Although, one thing I was wondering about would be an option where one could store images in a floating window. Perhaps make it so the library could operate as a floating window and one could easily drag images from the smaller window. Maybe even offer an option that was "always on top" for the floating window?

Just pondering out loud a bit. Rick :)
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Rob Espinosa

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Rather than have to drag the image from the tray in order to paste a .jpg image using the Advanced option of "Drag and paste format", why is there not an option to set a "Copy and paste format" to .jpg?

Like others, I just want to copy and paste .jpg images from the Mac Clipboard into Microsoft OneNote and Evernote without having to go through this tray when I don't want to edit an image, which is about 80% of the time.
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dz17

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Wow.  This just saved me time.  I didn't realize I could just drag like that to make a file.  Amazing.  Now if I could only drag it to Microsoft Teams or Jira, or at least use File | Save As to get the file in those locations.
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Daniel Foster, Snagit strategy lead

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I don't use Jira but you can drag images and GIFs from the Snagit tray into a Microsoft Teams conversation or files tab. Here's how it looks dragging an image into a conversation: https://www.screencast.com/t/kiy9O0txU

This shows Mac but it works the same on Windows. This is using Teams in a web browser; I have not tried it with the Teams desktop client. 

Looks like there may be an issue with GIFs created by Snagit on Windows not animating properly in Teams. We'll look into that further.
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SusanR

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I discovered by accident that my Mac version 4.1.9 could drag from the tray directly to Finder and change it to a PNG and WOW is that great. I'm one of your many customers who use Snagit for genealogy, and this is a real time-saver. I can keep Finder open on a second screen, drag the capture directly into the folder (usually nested at least 3 levels down but right on screen in Finder) and then re-name. Saves so much time not having to click/SaveAs/drill down to folder, etc. AND it doesn't leave an extra .snagproj file in the tray that I have to trash. Just wanted to let you know that this is a terrific feature, especially for your genealogy-use customers. I am always promoting Snagit for this use and have given a number of seminar sessions about Snagit for Genealogy.
(Edited)
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Daniel Foster, Snagit strategy lead

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Great example of the time-saving of this feature...thanks for using Snagit and for sharing this!
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Rick Stone

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Even though I'm a PC user, this feature has been an honest to goodness game changer for me. Whereas before, I had to snag an image, then be sure to save it and give it a file name, then go use it by pointing to it, it's now so simple. Snag the image, then drag from the tray to whatever application. So so simple as compared to before.
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SactoBob

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Hi, Susan. You know me from ReunionTalk. Have you found a setting that I haven't found? If so, please share. I've been dragging things from that tray for several years but the tray item doesn't go away. The drag maneuver acts the same as an Option-Drag on the Finder level... e.g. It makes a copy. At least for me it behaves that way. 
(Edited)
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SusanR

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Hi Bob! I remember you from the one Reunion Support Group I attended probably five years ago (and from ReunionTalk, of course). If I lived closer I would have definitely come to the group regularly.

Sorry, I goofed on my previous comment. It DOES leave the snagproj file in the tray. What I meant was that (as you know) if you Save As, then you get that saved file in the tray AND the snagproj, so you have to deal with them both. At least with dragging, the saved file is immediately gone and then you can decide whether to save the snagproj itself or trash it. Sorry for the mistake.
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Jeff.Mohr

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One of the previous versions of SnagIt (12 maybe) already had this capability but it removed with one of the updates. I used to have the ability to drag and drop into my email and I had the ability to choose the format.  Example: drag from the library straight into email and I had the option of choosing pdf when it got dropped into the email.  this opton does exist in the version I have.  2018.1.0 64 bit
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patt_thomasson

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Just upgraded to V19.0 and tried out this feature. My setup includes 3 monitors so I will use this a lot, including dragging into JIRA as a post earlier in this thread mentioned. Let me close with this graphic...happy dance, happy dance...


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Keith.uk

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I upgraded to 19, primarily for this feature. I'm disappointed to see that it is not working. It does not work at all for dragging to other programs, e.g.  Plex, Google Docs.  It does work, sometimes, for dragging to Windows Explorer.

I've raised a ticket. Support say that it is a bug with no ETA for a fix. It's not clear whether it was broken by the 19 release, or whether it has never worked properly.

I'm also disappointed to be informed that the option to choose an output format other than PNG is for Mac only.  I assumed the post above by the Online Community Admin would be applicable to all platforms. I don't see such why basic functionality would be limited to a single platform. 
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Chris Larson, Snagit Technical Product Manager

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I'll contact you by email to get some more details if you have time. Dragging from Snagit 2019 to Google Drive in Chrome or Internet Explorer is working on the test machines I just tried.
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Keith.uk

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You are welcome to contact me. I will give you any details you need. There is request open, #516436. Jason told me that it looks like a bug, the development team are looking into it, and there is no time frame as to when it will be fixed.

He also told me that currently Drag and Drop on Windows is PNG only and that you do "not have any way to adjust that".
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Jeff.Mohr

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please email me your contact email or phone. 
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Jeff.Mohr

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It used to be an option in a previous version of SnagIt. I used to drag and drop from the library straight into my email into whatever format I chose. 90% of the time I was using PDF. The cool thing was that I set my output preferences default to pdf and that doesn't exist anymore. I have windows. my job consists of sending dozens of images out daily and this has slowed my performance. we are looking at other options for screen capture :(  
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Daniel Foster, Snagit strategy lead

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Hi Jeff - drag and drop from the library in Snagit 11 (c2012) would just trigger the Save As dialog where you could choose a destination and format. It didn't actually put the image into your destination document or email, which was a bummer. In Snagit 2019, that workflow is still supported by pressing Ctrl-S while an image is selected in your library. But that doesn't sound like the workflow you describe. 

You might be thinking of the old Share Properties dialog where you could set a global format preference that would apply to all shared images across all outputs (e.g., PPT, Word, email, Dropbox, Twitter, etc). Then when you hit the Share button and chose email, you would get a PDF attached to an email. Is that what you had in mind?

Regardless, I agree that the steps for getting a capture attached to an email as PDF are not as streamlined as they could be in Snagit on Windows. On Mac, you can set a global format preference for dragging and pasting images out of Snagit (which could be set to PDF, for example). We have not yet prioritized it above other things for adding this functionality to Windows...but it's certainly worth considering. Would this suit your workflow?
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Rick Stone

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For anyone having this issue, I've noticed that when dragging from the tray to drop into another application, it's a timing thing. You cannot simply very quickly click and drag and drop. You need to click and drag and WAIT ever so briefly for the thumbnail to appear and be ghosted before you actually release the mouse and drop.

This thread is personally amusing to me because I saw early on that I thought I wouldn't really find value in the feature. And how wrong I was on THAT! I've done a complete 180 from thinking I'd never use it or find it useful to it being my primary way of interacting with SnagIt, the facebook, and Pinterest.

Cheers... Rick :)
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dz17

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Thanks for this.  I was considering buying the upgrade today, but I just got convinced not to.
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SusanR

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I've noticed that Jeff Mohr has posted more than once about how the option to output to PDF when dragging from the tray has disappeared. I would appreciate it if a Techsmith person would respond to this. Why did it go away, and is there a chance you could bring it back? PNG works for me in most cases (I'm on a Mac) but I can see how a PDF would be preferable in some cases.
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Luke Griffioen, Employee

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Hi SusanR,

Dragging PDFs from the tray on Mac was only just added in our Snagit 2019 release, so it won't be available on older versions. In older versions you can choose File > Export to PDF.
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Keith.uk

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So as an update to my comment above. I bought Snagit 19 largely for this feature. I also purchased the support option.

Dragging from the tray does not work. Support told me that it is a bug and there is no ETA for a fix.

Chris Larson, Snagit Technical Product Manager told me a month ago he would contact me for further information. He did, and I provided him the requested information. I have heard nothing since.
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Chris Larson, Snagit Technical Product Manager

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Hi Keith, neither myself or our QA folks could reproduce this. We wanted to have this fixed for the 2019.1.0 release that is coming out tomorrow. But without reliably reproducing it, it's quite difficult to fix. Which is frustrating for us and for you, I know. We aren't giving up on it, but we will need more information. Let's set up some time to do a screen sharing session if you have time. I'd like to check a couple things (location of your data store, permissions, dragging to the desktop, etc), if possible. I'll email you again. If anyone else if having this happen, please reply to this thread.
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Keith.uk

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Hi Chris, good to hear that you aren't giving up on it. If you wanted to get it fixed for the release that is coming out tomorrow, perhaps it would have been a good idea to contact me to set up the screen sharing long before now.

Forgive me for believing that, actually, you had completely walked away from this and nothing further would have happened had I not posted here.

I'll reply to your email in order that we can set-up screen sharing and hopefully fix it.
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Chris Larson, Snagit Technical Product Manager

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When we write up bugs in our system, we don't give up on them without getting more information. Especially with recently released functionality. But there were other bugs that took priority after this issue couldn't be reproduced and we haven't heard of many cases from Tech Support, thus reducing the likelihood of the issue.

We follow a system along these lines:



But like I said, just because it didn't get prioritized this time, doesn't mean that it won't get fixed. Looking forward to our screen share so we can get to the bottom of it! :)
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Keith.uk

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Look at it from my point of view. Support essentially told me that it was a bug with not ETA. They then closed my support call.

You then contacted me for further information, which I provided immediately. I heard nothing from you for a month. I posted here and suddenly you want to set up screen-sharing.

Whatever prioritizing you do internally, you should definitely write something into the loop so that paying customers who have reported bugs are kept up-to-date on what is going on.
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Chris Larson, Snagit Technical Product Manager

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Certainly, we'll try and do a better job there.
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Keith.uk

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Good to hear it.
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SactoBob

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Chris:  I just had a wild out of the box thought. It sounds like "Keith" may be from England. Is there a localized version of Snagit for the UK? And, if so, could there be some tiny bit of code differing from the USA version? Just a wild thought!
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Chris Larson, Snagit Technical Product Manager

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Normally the only thing different on Windows in the UK is that normally the Media Feature Pack isn't installed by default. But that shouldn't have much to do with dragging images, just dealing with recording and playing videos. But good thought! We'll keep an eye out for anything along those lines. :)