Drop Shadow effect is missing in the rendered mp4 file - Camtasia 9

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  • Problem
  • Updated 2 years ago
I added drop shadow effect in the letters during the editing, but after the render, the effect is missing in the exported mp4 file 

http://www.screencast.com/t/7Aj0Wsz2G5
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schteck

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Posted 2 years ago

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Dubie

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I'm wondering if it may be a Windows 10 player issue.

Have you tried to drag and drop the mp4 into a browser and watch it ?

Maybe try playing in another media player like VLC or Windows media player instead of the Windows 10 player ?

Just some ideas :)

If no shadow where ever you play it maybe someone else has an idea or you may have to contact support

Open a support ticket at:
https://support.techsmith.com

Hope you figure it out ✌
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schteck

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It's not a player issue. I've tried with BS Player, Quick Time, Real Player...
and the ticket is submitted