Drop down menu disappears when I try to capture

  • 17
  • Question
  • Updated 6 months ago
  • Answered
When I snag an image where I've got a drop down, it won't capture the drop down menu. It removes the drop down as soon as I press capture/print screen. What can I do?
Photo of Patricia Lamarche

Patricia Lamarche

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Posted 7 years ago

  • 17
Photo of Erika Smith

Erika Smith

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Official Response
Patricia,

I am not sure if Rene's solution solved your problem or not. Many users like to use the timer feature to capture menus because it gives you a chance to open the menu before your image is captured.

Another idea would be to use the hotkey for All-in-One. Simply open the menu (make sure to leave your mouse over the menu so it doesn't close) and press the hotkey. This should give you the ability to capture the menu and the window behind it as well.

Let us know if this has solved your problem!

Thanks for using Snagit!

Erika