Dropbox stole my Printscreen key hot key from Snagit

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Just did a brand new build on a PC and I've discovered that the local Dropbox app has taken over the PrintScreen key so Snagit cannot use it.  How do I remap this key away from Dropbox and back to Snagit?
Photo of Phil Hoppes

Phil Hoppes

  • 11 Posts
  • 1 Reply Like

Posted 4 years ago

  • 2
Photo of Joe Morgan

Joe Morgan

  • 7604 Posts
  • 4153 Reply Likes
Sounds like you need to change the Dropbox apps keyboard shortcut to something else.
Then, reassign print screen to SnagIt.

If Dropbox won't let you change it's key. Either uninstall Dropbox or assign a different key to SnagIt. 

Regards, Joe
Photo of Phil Hoppes

Phil Hoppes

  • 11 Posts
  • 1 Reply Like
Well yes, that is obviously the issue but I'm not familiar at all at how I can assign keyboard mapping either off Dropbox on to Snagit.  That is the crux of my question.
Photo of Kaitlin


  • 138 Posts
  • 26 Reply Likes
Photo of Phil Hoppes

Phil Hoppes

  • 11 Posts
  • 1 Reply Like
Ok, well while that looks like it should work there are some other things going on.  I'm running Win10 and for some reason I'm not getting the Dropbox icon in the system tray so.... I can't change the preferences.  But I did get it fixed this way:

1) Uninstall Dropbox
2) Change the hotkey for screen grab to Print Screen under the Snagit Preferences
3) Reinstall Dropbox

And, now, for some reason, the Dropbox tray icon has re-appeared and the screenshot save on Dropbox is disabled so life is good again.

Wierdness but it's working so I'm not going to complain.  Thanks for all of the comments which did lead to a solution.
Photo of Michael Burke

Michael Burke

  • 4 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled how do I over ride windows 10 hold on the print screen button?.
Photo of Daniel Foster

Daniel Foster, Snagit strategy lead

  • 933 Posts
  • 223 Reply Likes
Merged this into the existing thread, since it turned out to be the same issue. Michael says it was resolved by exiting Dropbox, re-assigning the Prt Scn key to Snagit, then restarting Dropbox.

This conversation is no longer open for comments or replies.