During transitions only half of the image or text is being shown

  • 2
  • Question
  • Updated 4 weeks ago
During Transitions only half of the image or text is appearing. I am just creating some demo videos with the trial version to see if this software is a good fit for what our company needs, not sure if that makes a difference. Here are a couple pictures of the issue. The first is of the image only showing partially during the transition. The second picture is of the Text under the display screen which should read Touch Screen Display not just Tou.  

This happens during any transition both in and out, on text and images. I have tried different transitions, all do the same thing. Once the transition effect is complete the whole image or text appears.

Any help is greatly appreciated.

Thank you in advance.


Photo of CharlesD

CharlesD

  • 2 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 2
Photo of Brian Nystrom

Brian Nystrom

  • 319 Posts
  • 169 Reply Likes
What transitions have you tried? Does the problem happen with something simple like "fade through black"?

It would be helpful if you could include your timeline in the screen shots.

It might be helpful to know what hardware and OS you're running, as well.
(Edited)
Photo of CharlesD

CharlesD

  • 2 Posts
  • 0 Reply Likes
Thanks for the fast response Brian.

I went into try using Fade Through to Black, and it made the issue obvious. When using the Zoom-n-Pan I moved the X axis off center. Though the videos looked center the effects were not centered. I was able to center both, then readjust my Zoom effect and it fixed my issue. 

Also, thanks for the tips on information I should be using when posting a question such as OS...

Hope you have a great day keep up the good work!

 
Photo of Brian Nystrom

Brian Nystrom

  • 319 Posts
  • 169 Reply Likes
I'm glad to hear that your problem is solved!

When you combine transitions, animations, grouping and such, things can get pretty complicated and as you saw, the result may not be what you expect. I'll have to keep your example in mind in case I encounter it in the future.
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
I'm having the same issue- with only half the screen showing when a transition is placed. It only happens during my intro sequence though- but regardless of the transition I place in the sequence (in this particular point) the same thing happens. Below are screen shots of before, at, during and post the transitions.
(Edited)
Photo of kayakman

kayakman, Champion

  • 7213 Posts
  • 2408 Reply Likes
screenshots?
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Just uploaded them all- I'm using a flip transition. But the same issue happens with a wheel, fade, etc... basically any type of transition.  Didn't initially have this issue when i created the intro sequence... but something happened and I have no idea what it was. There's no animation, behavior or anything that I can see added to the sequence which might have caused this.

Thanks!
(Edited)
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Before transition

(Edited)
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
At transition

Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
During transition

Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Post transition

Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Same issue further down in the sequence- between different screens.

Photo of kayakman

kayakman, Champion

  • 7215 Posts
  • 2409 Reply Likes
perhaps try this ...

remove the transitions and animation

make a saved frame from the last frame of the segment on the left; make a saved frame from the first frame of the segment on the right; saved frames can be short duration

put these saved frames at end/start of their respective segments

add your transitions, and animation[?]

does that work?
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Thanks so much for your help- unfortunately it the issue still popped up when put the transitions back in- even when i put them only on the saved frames. I have other transitions in other parts of the video that don't seem to be  affected so it must be something in the intro sequence that's throwing it off...  Darned if I can figure out what though...
Photo of kayakman

kayakman, Champion

  • 7213 Posts
  • 2408 Reply Likes
I downloaded the file

if I un-group the top group on the left, the issue seems fixed
Photo of kayakman

kayakman, Champion

  • 7213 Posts
  • 2408 Reply Likes
Transitions- Issues with half screen Ungrouped
https://www.screencast.com/t/1k1kT9RwVW

no audio
(Edited)
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Oh my gosh it can't be that simple... but it was. Just ungrouped the second add-on and it plays perfectly. You are amazing and I feel like an idiot :-)
Thank you!!!
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
Part of me is still wondering what was causing the issue in the first place- but most of me is past the point of caring right now and just so grateful that I can finally finish this project and send it off. Again, thank you both for all of your help!
Photo of kayakman

kayakman, Champion

  • 7213 Posts
  • 2408 Reply Likes
glad you've got it worked out

I believe the issue is a glitch in the way transitioned groups are handled by both the canvas and production  rendering code

the issue was reported some years ago; feedback from tech support at that time suggested that it might not be easy to resolve [if ever]
Photo of kayakman

kayakman, Champion

  • 7215 Posts
  • 2409 Reply Likes
any chance the segment on the left is a group?  can't tell from the screenshot, but it looks like a group
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
yes- it's a group within a group. The standard Octogon intro (edited with company name and colors) and then right behind it is a group (opened in the screen shot to show the indv components where I'm having the issue). I Grouped both of those into one and saved to library to make life easier when creating other videos.
Photo of kayakman

kayakman, Champion

  • 7215 Posts
  • 2409 Reply Likes
OK;

There was/has been/still is? a known bug regarding transitions and groups where the bug caused a corrupted canvas display; glitch would also show in a production

I ran into it a good while back; haven't experienced it in quite a while

only workaround was to un-group those timeline items then add in the transitions

perhaps give it a try?
Photo of jennifer.hughes

jennifer.hughes

  • 15 Posts
  • 2 Reply Likes
hmmm- okay. I'll give that a try and let you know how it goes... Thanks again!