Editor - Intermittent hanging in 2018

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  • Updated 2 years ago
I've given it a while to see if there was any discernible pattern but the best I can offer is it seems to happen more towards the end of the day when the PC has been powered on for several hours. 

The system will freeze, the screen dims and the "app has stopped working" Windows message appears.  Waiting to see if it will respond never works out well.  Restart the editor and the image you were working on may have lost the last few operations, or not.

Memory leak perhaps?
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Paul

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Posted 2 years ago

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Timbre4, Champion

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Hello,

Sorry to hear that. My SnagIt 2018 is on a WIN 10 laptop that is typically left on until I shutdown for travel. I've used it almost daily for 6-8 weeks without issue. I mention this only to contrast performance.

This may require a help ticket if no one else has input.

Tim