Endless waiting time while exporting to DropBox from SnagIt 18

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  • Updated 6 months ago
Hi there,

I will be glad if anyone of you can help me to sort out an issue with SnagIt 18.

The issue is that anytime I would like to export (Share) to DropBox (1TB storage), I can see the folders on the left but on the right pane, the mouse turns into a cogwheel. It will stay like this forever and will never do the Sharing with DropBox.

I have uninstalled and reinstalled SnagIt 18 v18.2.3 (licensed). I am running Windows 10 x64bit. DropBox is up to date and files are correctly sync but the folder Techsmith has been moved to D: partition. The paid version of DropBox has 220GB used space out of 1TB.

I have included the foll. video which might help.



Should you require any additional information, do not hesitate.

Thanks a lot.


Best Regards,
Kovilen
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repairs.streetlab

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Posted 6 months ago

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Rick Grunwald

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I just successfully uploaded to the default folder and to another one that I switched to on the way in
SO
Log out of  the Snagit dropbox share module then log back in
  • Upload one with a very simple file name
  • Check the folder permissions on your dropbox folders (Richt click on a folder, PROPERTIES then on the security tab make sure your group has full permissions the ADD YOURSELF to the list with full permissions
  • Delete the dropbox share module and download it again from techsmith and then reinstall it
Admittedly this may be throwing stuff against the wall
IF nothing works it is a support issue
You can Submit a ticket


       https://support.techsmith.com/hc/en-us/requests/new


Or call, >>>


 Toll Free: 800.517.3001 (U.S. & Canada Only)


8:00 AM to 7:00 PM EST Monday through Friday


Chat Support Hours.


You can reach the “CHAT” Support Team for assistance from


 6:00 AM to 9:00 PM ET, Monday-Friday


 Saturday from 12:00 PM to 4:00 PM ET.

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repairs.streetlab

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Hi Rick,

Many thanks for your prompt reply. The steps look clear and concise. I will give them a try and get back to you with hopefully positive results.


BR,
Kovilen
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Rick Grunwald

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We are tossing against the wall. Don't be afraid to open a support ticket
But do come back and let us know what did or didn't work so the next person with the issue can find it in a search
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repairs.streetlab

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Hi Rick,

Being unsuccessful, I have opened ticket #547053 and following the proposed steps of Support.

Hope we will sooner find a solution.


Rgds,
Kovilen