Erased folders during Produce snd Save

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  • Updated 3 years ago
  • (Edited)
30 some precious folders are gone during "Produce & Save", and I don't know how to recover them... HELP!

How can I retrieve the folders that do not show up after "Produce & Save'?
I was saving the screen captured file using "Produce & Save"

I usually choose custom product setting believing it allow  me to have the biggest file possible in saving .

 I usually save catured files at H:\

But then this time I thought I will let my Camtasio 8.1 create a new folder at H:/YouTube .
And so I gave Gusantanamo at the Product Name field.
And the folder to be H: /youtube

I had check marks on at the following options.

Organize Product files into subfolders
Show Production results
Play video after production only,.

When I finished the process, all my subholders within H:/YouTube directory gone but the new /Guantanamera directory only.

Help how can I recover all the folders  that are gone...


Suspecting virus, I downloaded Microsoft scan program and scanned with no result.
and let my HP assistant people help me to system restore to a few days ago but still the disappeared folders did not show up.

Camtasia must have done erased the folders but I can not find them in the Recycle Bin.  Where could those folders gone?  HELP!!!
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Posted 3 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hello YouShine,

I see this AND your other post. I don't have any help for you for this issue, however, I am deleting your personal information from this post for your own privacy and safety.

In future, please do not post your personal email address, name, phone numbers, keys, etc. in public forums.

I hope someone has some help for you with your problem.

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