Error 350 Can't remove Camtasia 9

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  • Updated 4 months ago
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Hi,
I try to remove Camtasia 9 but I get always the Error Code 350. How can I remove the software for a clean re-installation? Even after a restart of Windows 10 I get the error code 350.

Can anyone help me to fix the problem? Seems that the installation of Camtasia has destroyed my system.



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fxtest

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Posted 6 months ago

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Rick Stone

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This is likely something you will need the help of support to address.

Techsmith offers Support
https://support.techsmith.com/hc/en-us/requests/new
1-517-381-2300 or 1-800-517-3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday - Friday

I see that the message is in a language other than English. I'm unsure what language of operating system is being used. But on my English version of Windows 10, I've installed many versions of Camtasia without any hint of harm to my operating system. So I'd be shocked to hear that installing Camtasia destroyed your system.

Cheers... Rick :)
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Joe Morgan

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I cannot tell you what error 350 is exactly. But I'm confident it's just an installer error.
Here's a link to the German TechSmith website for downloading Camtasia 9.

German Language

 https://www.techsmith.de/download/camtasia/

If you download that file. And that version matches the one installed on your computer. You should be able to use it to uninstall Camtasia from your computer.

If you look in your control panel under "Uninstall a Program" the installed version should be listed.



If it's 9.1.2.3011 That's the version that should be available at the German website.As it's the latest version.

If that's the case. Download it.

The German version may have a slightly different number?I really don't know the answer to that.You could just download it and see if the numbers match.

Right click and run it as an administrator.Or just double click the file. Either technique should work.

You will be greeted by this window after the setup has loaded.


You can chose to remove Camtasia or Repair.

Repair is basically the same thing as a reinstall without uninstalling the program. The installer attempts to replace corrupt registry entries, files, etc. Without changing all your settings back to factory default.I've used repair installs with several programs over the years.They work great.
Complete re-installs are over rated and unnecessary in most cases. Unless the program doesn't facilitate repairs.

Regards,Joe
(Edited)
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bob.rogers

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I've downloaded the trial of Camtasia, with which I don't wish to proceed, and now I can't uninstall it.

I should not need to contact your support team to uninstall it - by some definitions you could now call this malware...