Error: Assertion failed! File: DSMediaDetStatsLoadedHelpter.cpp

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Hi, recently when opening Camtasia Studio version 8.5.1 (Windows 7, 64-bit), I keep getting the following error message. If I "retry", it crashes the program, so I just "ignore". I have no idea what it means, why I have it, and how to make it stop.  Please see attachment of error below.

Error:  Assertion failed! File: DSMediaDetStatsLoadedHelpter.cpp

Any help greatly appreciated.

Thanks!
Sara
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sara

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Posted 5 years ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Sara,

I'm sorry you are having this issue. Are you only seeing this error message when using Camtasia Studio? Or, does it come up with other programs as well, like PowerPoint, Photoshop, etc.?

Can you check to see if you have Windows, Java, Flash or other updates waiting to be installed? If so, can you install those, restart your computer, and see if this issue is resolved?

Kelly
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sara

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Hi Kelly, there are no needed updates needed on my computer except for Skype, which I am pusposely not installing. I can't find Java on my computer - would it show up under normal Windows updates if I had it installed? I also do not think flash is installed. Do I need it for Camtasia?  I have not seen this error with anything else, however I only use one other program on this particular computer (global Mapper)
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Again I apologize for this. Can you give me a bit more information? I'm trying to determine if this is being caused by Camtasia or something else.

When you get this message, and click Ignore, do you ever receive a "could not read this file" error?

If you choose Ignore in that message box, are you able to continue on and everything is okay?

Do you get this message only when you open Camtasia Studio and never again while it is open and you are doing your editing on the timeline?

Any specifics you could share on when this appears and what happens after you click Ignore would be a great help.

Thanks so much.
Kelly
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sara

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Hi Kelly,

Thanks for your help! 

Yes, if I choose "Ignore", I can continue - nothing appears to be wrong from there on out, however it makes me very nervous!  Only happens when I first open Camtasia Studio. I've never gotten the "could not read this file" error.

I just tested, opening other projects, and I don't get the error, so it seems linked to my main project. (aargh!).  If I remember correctly, it started after I imported a quicktime H264 video file, but I cannot be sure.

Sara
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Kelly Mullins, TechSmith Employee & Helper

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Hi,
Good, thanks for this information!

Can you:
1. Close the project causing the error.
2. Create a new project.
3. Add the quicktime clip that you think is the issue to the project via the clip bin.
4. Add that to the timeline.
5. Produce just that one clip to an MP4 video.
6. Close that project.
7. Open the original project and delete that original quicktime file from the timeline and clip bin.
8. Add the new MP4 you created of the old file.
9. Save your project.

Then, see of the project still throws that error later when you open up your project. If it does, let us know, okay?

Thanks so much!
Kelly
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sara

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Hi Kelly,

Just adding that same clip immediately caused the error - with the newly-created project!  Yes - changing it to MP4 and re-importing did the trick. No errors. I have not had issues importing any other Quicktime files.
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Kelly Mullins, TechSmith Employee & Helper

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Great!
I'm glad that worked for you.

Thanks for going through that whole process.
It could be a codec built into that particular video that Camtasia was having a hard time reading.

Good luck with your project!

Kelly
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sara

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Thank you, Kelly!!

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