Error save Project to video 8 minute MacOs

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  • Updated 11 months ago
Completed the video and edited, saving the videos with over 8 minutes the application always crashes and reopening it I no longer find the file with a duration of 8 minutes. I haven't moved any files, so I repeat myself, while I save the edited project, it ALWAYS crashes every time.
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Giuseppe Virzì

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Posted 11 months ago

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bill.raymond

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Is the file elsewhere on your Mac so you can re-link it? If so, I would create a brand new project. In the original project, select all the elements in the timeline, copy them, and paste them into a new project. Next, I would re-link the 8-minute video. Reason being, your file might be corrupt.

If the 8-minute video is embedded in that file, it is possible it is not lost, but the file is corrupt and it thinks the video is lost. Rename the file from .cmproj to .zip. Right-click the file and choose Show Package Contents and then look through the Media and Recordings folder to see if you can find it.

Hope this helps.
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Giuseppe Virzì

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I had already checked, the file does not even exist in the temporary folder, because while I save the project it happens several times, if not always, for files greater than 5 minutes, the program crashes ALWAYS.
I have a macbook pro 2014 with ssd 16gb of ram and dedicated 2gb video card, so it's not a resource problem.

The application has bugs to memory access.
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Giuseppe Virzì

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Kittichai Swang you like it repeats what I write, the file also renaming in zip format and looking for it in all the media folders and there IS NO THERE because as I said and replicated during the rescue crash.
Not even in the temporary folder of the program there is any trace of that file, there are the following ones but not the one. The file is not corrupted, IT IS NOT SAVED.
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Glenn Hoeppner, Employee

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Have you opened a ticket with our support? They will have the best chance of determining what the issue is and correcting it: https://support.techsmith.com/