Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item

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  • Updated 3 months ago
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When trying to boot the app, I get this message. Camtasia is the only program I have notice this on. It started out of the blue. Been using for years without a hitch. Any help would be greatly appreciated!
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Stephen Kelley

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Posted 3 months ago

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3 months ago
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Ed Covney

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Which Windows version?  What drives are on the system? What application and how do you launch it? Have you recently changed a drive letter in disk manager? How was the software installed (for all users?)? What's your user name, and how many user names are installed?
3 months ago
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Stephen Kelley

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Which Windows version?  10.0.14393 Build 14393
What drives are on the system? drives or drivers?
What application and how do you launch it? Camtasia 9, by double clicking on the shortcut and the app
Have you recently changed a drive letter in disk manager? no
How was the software installed (for all users?)? yes
What's your user name, and how many user names are installed?Windows?
3 months ago
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Dubie

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Give this a try to test.

Navigate to the Camtasia folder.
C:\Program Files\TechSmith\Camtasia 9

Double click on the CamtasiaStudio.exe and see if the program starts.

If so create new shortcut(s) and you should be good

If not try a "Repair install" or a Re-install.

Dubie
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3 months ago
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Ed Covney

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You are 3+ years out of date, current is v.1809, build 17763.316 I HIGHLY recommend you update windows - in fact you are so far out-of-date, it may be easier and quicker to just re-install to 1809 directly.
2019-02-22T19:31:36+00:00
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Dubie

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I totally 100% agree with that !!

If for nothing else Security Reasons
3 months ago
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Stephen Kelley

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Thank you. I will try updating windows. However, I have done all the other things you suggested. I have run the repair and the new install of Camtasia a couple of times, and I have tried opening from the app and not the shortcut. Nothing seems to work. Also, this is the only application I am having trouble with. I am wondering if there are resources that might have been damaged and are not replaced during the reinstall?

3 months ago
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Ed Covney

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Stephen - Microsoft has a way of punishing users who don't pay attention to "business".  Along the way, you've missed a dozen or more critical updates since  1503  (& you're not even there yet) which if memory serves me right was their publicly available version. You were one the early interested users who got to play for almost a year before everyone else did. I did it for the free OS! 
So back-up everything you must and let MS help you:
https://support.microsoft.com/en-us/help/3159635/windows-10-update-assistant
Good luck !! (It'll be like having a new computer.)
(Edited)
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