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Now when that happens, Camtasia Studio will fall back to software mode in which it will not try to use any graphic card resources. Camtasia should behave the same as it would in hardware mode, your performance just may not be as good.
If you continue to get that error message every time you start a new project and would prefer it to just always use software mode without giving you that error, you can go to tools->options and un-check the "use GPU acceleration if available". Here's a video showing you how to do that http://screencast.com/t/dOqXyn4J
Hopefully that helps
But isn't there any way to use that GPU accleration?
Because Camtasia shows the video-preview realy slow.
It may just be that your graphics card isn't supported by our rendering engine. If it is an older machine, has an integrated graphics card, or the driver isn't working correctly, we might be unable to use it for GPU acceleration.
If it's a newer machine and you are on Windows Vista or 7, you could try turning off the Aero theme (it uses up GPU resources). And close any other applications you aren't using, in case they are also using graphics resources.
Naam MD6155AJ op Intel 82945G Express Chipset Family
Huidige resolutie 1280x1024 pixels
Werkresolutie 1280x994 pixels
Status ingeschakeld, primaire , output apparaten ondersteuning
Monitor Bpp 32 bits per pixel
Monitorfrequentie 60 Hz
Intel(R) 82945G Express Chipset Family
Geheugen 256 MB
Type geheugen 2
Versie stuurprogramma 126.96.36.1990
Version 1.4.0 - Build 188.8.131.520
Renderer Intel 945G
GLU Version 184.108.40.206 Microsoft Corporation
I think that it is to little memory.
Can you confirm whether or not your system meets the minimum requirements specified at the link below?
Rendering is noticeably slower in 8 than 7.
This reply was created from a merged topic originally titled
Version 8 - Movie Productions.
That message sometimes means there is something temporarily wrong with GPU rendering (as in you ran low on video memory). You could try closing other programs, disabling Windows Aero, or lowering your editing dimensions. If it keeps happening though, it probably means your video adapter isn't compatible with our GPU rendering mode.
We built in automatic software fallback (what you are seeing), but it will be slower than hardware mode. Also, in some circumstances, it will be slower than CS7, for instance if your machine is single core or doesn't have a lot of RAM available.
In general, we are going to work on improving production speed in future releases.
No, Camtasia 8 doesn't require a discrete GPU, although it is recommended. The HD 4000 is a more recent chip, so it should support PixelShader 2.0. There could be other reasons why GPU acceleration isn't working:
-Some other application is interfering
-Video driver isn't working or is out of date
-GPU resources are being consumed by another application
-Large editing dimensions and/or media files
-Some quirk on the video card that we didn't plan for
That last one is probably going to be the most frustrating. Game companies deal with that constantly. Every vendor will have small details in their implementation that causes unexpected bugs in software that tries to use the GPU. GPU acceleration is new for us, so we expected there will be some graphics adapters that we don't work with.
I think that QuicSync was introduced for the second generation intel chips intel i7 2xxx, and those chips came out over a year ago.
Do you have any other applications running that may be using the device?
I imagine that the HD4000 graphics on the i7 3770 processor chip are used for providing graphics for the entire system and the whole point is that the integrated graphics remove the need for a discrete graphics processing unit. So, I would assume yes, and that I will have 'other applications running that may be using the device'.
Have you tried updating the drivers for your HD4000 IGP?
I only ordered the machine yesterday and it has not been built yet. It is using third generation intel i7 processor because of things like quicksynch and the HD4000 graphics as part of a silent pc with no fans - the choice to not have a discrete GPU was based on the supposed high quality of the Intel HD4000 integrated graphics (which is not on the i5 version unless I'm mistaken).
I understand what you're saying about potential reasons and quirks with graphics processors/cards - but if the thing has been rebuilt from the ground up, why ignore quicksync? (Don't worry, i don't mean for you to try and answer - more rhetorical than anything else!
Ah well - such is life! :-)
Randy - As an aside I notice on the purchase page that Techsmith are now selling 'upgrade maintenance' - does this mean for main version releases or 'dot' releases? i.e. I am a bit concerned about upgrading to CS8 if it means I don't get patches to fix bugs without paying extra.
PS Can we have the old community forum back - this 'get satisfaction' thing sucks - either that or my brain is going - where is the preview before posting.
And as for:
"Get emotional! Describe how this topic makes you feel.
Pick a face to let everybody know how you feel."
...uhm - It seems I've woken up in an Orwellian newspeak nighmare with 4 graphics representing 'good', 'double plus good', 'bad' & 'double plus bad'.
Bill Hicks, where are you when we need you.
It's been a long week and I didn't notice that you didn't mention you were having the same problem as the user above. In general, all chips meeting the recommended specs *should* work. But it's impossible for us to test every card, so we'll have to address issues as we find them. The HD4000 you are getting should work just fine.
As for QuickSync, it's one among a number of technologies that are now common for hardware acceleration. We opted to use Direct3D because it is not processor specific. It allowed us to speed up one of the slowest parts of the CS7 editor (composition/scaling).
However, we are investigating the best way to do hardware accelerated encoding. That requires us to explore multiple technologies (QuickSync, CUDA, OpenCL, etc.). Our encoding vendor has options for this and we will be looking into it.
I noticed you posted another topic with the upgrade maintenance question. I'll respond to that topic separately (makes it easier for others to find the answer to that question).
Edit: The maintenance upgrade topic is here:
Sorry, I should have been clearer.
"We opted to use Direct3D because it is not processor specific."
Thank you - I think that will help me work out what I need to know re using/not using a discrete GPU.
This problem is happening with me now. I see no reason for it.
-Some other application is interfering:
Can't be the case. Nothing is using GPU as far as I know. I always used Aero and I edited and rendered 3 videos with Aero on.
-Video driver isn't working or is out of date:
Again, 3 videos edited and rendered with my "old" videos drivers. I decided to update it today and no changes.
-GPU resources are being consumed by another application:
No application. Just restarted the PC. No new apps installed.
-Large editing dimensions and/or media files:
I can create a brand new project and insert a small video and I get the error.
-Some quirk on the video card that we didn't plan for:
Also why that would be if I already edited 3 videos with my graphic card?
I'm wondering what was changed in my computer and really was only update of Games for Windows Live. Maybe that changed something in DirectX ?
There was also an update on MS Visual C++. Nothing more. The error started out of nothing. Restarted computer several times, can't be video memory.
Even my old projects that worked fine are getting this error now.
Here is my system specs, using Camtasia 8 (never used other version).
CPU: Intel Sandy Bridge Core I7 2600 3.40GHz Quad Box
Motherboard: Gigabyte (Sandy-Bridge) | GA-Z68MA-D2H-B3
RAM Memory: Corsair 4GB DDR3 1600MHz Corsair Vengeance
Hard Disk: SATA 3.0 HDD 1TB 7200RPM
SSD: Corsair SSD 120GB Sata3 Corsair Force Series GT
Graphic Card: Nvidia GeForce GTX 570 1.2GB GDDR5 320-bit
Power Supply: Corsair 650W | 650TXV2
I will really appreciate the help because for me that always used the hardware mode is nearly impossible to work with the software one. Too slow. I'm editing a video that requires to sync music and images and the images appear and disappear very fast (half second), with software mode only, I won't get good results.
I just figure it out, after reading my text for the 10th time!
Some other application is interfering.
I use a software from EVGA (nVidia provider) that shows clock speed and temperature on screen.
The EVGA software is actually always on. But when the OnScreenDisplay option is enabled it blocks Camtasia.
Strange because it doesn't use much resources.
I would recommend to add this to the FAQ. Its a known and very used software by gamers.
Perhaps because neither of us had the EVGA software up? I'll have to see if he has the clock speed/temp reporting running.
My projects do not run fine after the crash, they just crash again and I get no information box, so our issues are only similar in that we have similar cards.
If you have a crash you should look in a log (is there a log?) to see what is the problem. Its not suppose to crash, only load on software-mode only. Your problem might be completely different.
Mine must be using the video card because when I use a variety of workarounds to keep it from crashing, it's smokin' fast.
I was interested in your description because, it was a similar card, but, had a program notice, I pass whatever I can on to support, because, it's been 5 weeks with very little progress.
Thanks for pointing out the differences
I just downloaded the Camtasia 8 software today to use for teaching online. I am also getting the same error that Maarten discussed in the very first post. You suggested:
"If you continue to get that error message every time you start a new project and would prefer it to just always use software mode without giving you that error, you can go to tools->options and un-check the "use GPU acceleration if available". Here's a video showing you how to do that http://screencast.com/t/dOqXyn4J ".
It seems that your suggestion means that I lose some of the functionality I paid for by purchasing C8 (feel free to correct me if I am wrong). Why would I want to disable something that might be of value? Is there a way to fix it? Honestly, I could not get through all of the responses here - too technical for me I guess.
Thanks for your help! Mary
Any rectification is highly appreciated.
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