Error in Camtasia 8 when you open a project.

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When I open a project in the new project in Camtasia 8 I get this error: ''We're sorry! Camtasia Studio failed to create a video memory resource. The rendering engine will be restarted in software-only mode. '' What is the solution to resolve this error? But after this error I can use Camtasia normal.
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maartenpeters@hotmail.nl

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Posted 7 years ago

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Brandon

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Camtasia Studio 8 was built with a brand new render engine that tries to utilize your graphics card whenever possible to help speed up previewing your timeline. That message indicates something went wrong while trying to use your graphics card and generally referrers it running out of memory.

Now when that happens, Camtasia Studio will fall back to software mode in which it will not try to use any graphic card resources. Camtasia should behave the same as it would in hardware mode, your performance just may not be as good.

If you continue to get that error message every time you start a new project and would prefer it to just always use software mode without giving you that error, you can go to tools->options and un-check the "use GPU acceleration if available". Here's a video showing you how to do that http://screencast.com/t/dOqXyn4J

Hopefully that helps
Cheers,
-Brandon
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maartenpeters@hotmail.nl

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Yes, now the error is gone!
But isn't there any way to use that GPU accleration?
Because Camtasia shows the video-preview realy slow.
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Brandon

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The problem sounds like it might be specific to your graphics card or system. Do you know what kind of graphics card you have, how much memory it has, or how new it is?
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Randy Schott

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Maarten,

It may just be that your graphics card isn't supported by our rendering engine. If it is an older machine, has an integrated graphics card, or the driver isn't working correctly, we might be unable to use it for GPU acceleration.

If it's a newer machine and you are on Windows Vista or 7, you could try turning off the Aero theme (it uses up GPU resources). And close any other applications you aren't using, in case they are also using graphics resources.

Randy
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maartenpeters@hotmail.nl

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I will try this tomorrow!
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maartenpeters@hotmail.nl

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No this doesn't resolve the problem.
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Carol Amato

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I just upgraded to v8. I am trying to open a project created with v7, and Camtasia crashes. I have unchecked the "GPU" setting you mentioned above.

I upgraded because I have been trying to render a large video for TWO DAYS...

thought this might help.......I was wrong......more problems.....LOL

Please help.

Carol Amato
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Jess Wilkinson

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Watch for Cam 7 Power point issues when uninstalling Cam 8 - Ouch unless fixed
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maartenpeters@hotmail.nl

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Here are the full details:
Graphics
Monitor
Naam MD6155AJ op Intel 82945G Express Chipset Family
Huidige resolutie 1280x1024 pixels
Werkresolutie 1280x994 pixels
Status ingeschakeld, primaire , output apparaten ondersteuning
Monitorbreedte 1280
Monitorhoogte 1024
Monitor Bpp 32 bits per pixel
Monitorfrequentie 60 Hz
Apparaat \\.\DISPLAY1\Monitor0
Intel(R) 82945G Express Chipset Family
Geheugen 256 MB
Type geheugen 2
Versie stuurprogramma 8.15.10.1930
OpenGL
Version 1.4.0 - Build 8.14.10.1930
Vendor Intel
Renderer Intel 945G
GLU Version 1.2.2.0 Microsoft Corporation
Waarden
GL Extensions

I think that it is to little memory.
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maartenpeters@hotmail.nl

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When I am editing a project in Camtasia 8 and want to see the ''video-preview'' the preview plays it in slowmotion.

This reply was created from a merged topic originally titled
Video-preview plays in slow-motion (Camtasia 8).
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Randy Schott

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yeah I'm suspecting that maybe your machine is struggling to keep up. Version 8 is a little more intense on system resources than version 7, but we try to balance that with hardware acceleration.

Can you confirm whether or not your system meets the minimum requirements specified at the link below?

http://www.techsmith.com/camtasia-sys...

Randy
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Randy Schott

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That's correct. Pixel Shader 2.0 is required for the GPU acceleration features to work.
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maartenpeters@hotmail.nl

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So, I have to buy a new video card or I have no acceleration?
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maartenpeters@hotmail.nl

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Sorry, but I don't know it for sure that my computer doesn't support this. Where and how can I find it out if my computer support Pixel shader.
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Randy Schott

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So, I did a little reading on the graphics adapter you have. It looks like it's an integrated graphics chip (built in to the motherboard). The spec on the Intel site say that it supports Pixel Shader 2.0 (just barely), but it may be a lower end card that has some weird quirk that doesn't work with our GPU acceleration.

Since it's integrated, you can't really replace it. But you can install a newer graphics card if you have a spare AGP or PCI-E slot available.

Also, since it's integrated, I believe it shares system memory, so the 256MB number is a little concerning. How much RAM does your computer have? Do you have a dual-core or better processor? Those are part of the basic requirements for CS8, so that might explain why the preview window is so choppy.
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maartenpeters@hotmail.nl

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I think a dual-core and 4 gb RAM
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Paul Bokros

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When I go into a project I get Camtasia Studio failed to create a video memory resource. The rendering machine will be restarted in software-only mode.

Rendering is noticeably slower in 8 than 7.

This reply was created from a merged topic originally titled
Version 8 - Movie Productions.
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Randy Schott

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Hi Paul,

That message sometimes means there is something temporarily wrong with GPU rendering (as in you ran low on video memory). You could try closing other programs, disabling Windows Aero, or lowering your editing dimensions. If it keeps happening though, it probably means your video adapter isn't compatible with our GPU rendering mode.

We built in automatic software fallback (what you are seeing), but it will be slower than hardware mode. Also, in some circumstances, it will be slower than CS7, for instance if your machine is single core or doesn't have a lot of RAM available.

In general, we are going to work on improving production speed in future releases.

Randy
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Kfish

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Randy - where you said:
"If it keeps happening though, it probably means your video adapter isn't compatible with our GPU rendering mode"

and from the camtasia 8 sys reqs page:
"GPU acceleration requires DirectX 9 compatible video adapter with 128 MB of video memory or greater and Pixel Shader 2.0 or later"

Where do you think I stand with a machine using Core i7 3770K with Intel® HD Graphics 4000 but no separate GPU? Have checked the intel page for the processor but find no mention of Pixel Shader 2

Is Camtasia 8 built so it has to work with a discrete GPU or will I be okay with the processor based GPU?

Thanks.
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Randy Schott

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Kfish,

No, Camtasia 8 doesn't require a discrete GPU, although it is recommended. The HD 4000 is a more recent chip, so it should support PixelShader 2.0. There could be other reasons why GPU acceleration isn't working:

-Some other application is interfering
-Video driver isn't working or is out of date
-GPU resources are being consumed by another application
-Large editing dimensions and/or media files
-Some quirk on the video card that we didn't plan for

That last one is probably going to be the most frustrating. Game companies deal with that constantly. Every vendor will have small details in their implementation that causes unexpected bugs in software that tries to use the GPU. GPU acceleration is new for us, so we expected there will be some graphics adapters that we don't work with.

Randy
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Kfish

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Thank you for the reply, Randy - I also raised this direct with Techsmith rather than through this site and I have to say that their reply coupled with another thread I saw that said that the new Camtasia 8 has not been built to support Intel QuickSync does not inspire immediate excitement (or confidence).

I think that QuicSync was introduced for the second generation intel chips intel i7 2xxx, and those chips came out over a year ago.

****************
Techsmith:
Do you have any other applications running that may be using the device?

Me:
I imagine that the HD4000 graphics on the i7 3770 processor chip are used for providing graphics for the entire system and the whole point is that the integrated graphics remove the need for a discrete graphics processing unit. So, I would assume yes, and that I will have 'other applications running that may be using the device'.

Techsmith:
Have you tried updating the drivers for your HD4000 IGP?

Me:
I only ordered the machine yesterday and it has not been built yet. It is using third generation intel i7 processor because of things like quicksynch and the HD4000 graphics as part of a silent pc with no fans - the choice to not have a discrete GPU was based on the supposed high quality of the Intel HD4000 integrated graphics (which is not on the i5 version unless I'm mistaken).

*****************

I understand what you're saying about potential reasons and quirks with graphics processors/cards - but if the thing has been rebuilt from the ground up, why ignore quicksync? (Don't worry, i don't mean for you to try and answer - more rhetorical than anything else!

Ah well - such is life! :-)

Randy - As an aside I notice on the purchase page that Techsmith are now selling 'upgrade maintenance' - does this mean for main version releases or 'dot' releases? i.e. I am a bit concerned about upgrading to CS8 if it means I don't get patches to fix bugs without paying extra.

Thanks.

PS Can we have the old community forum back - this 'get satisfaction' thing sucks - either that or my brain is going - where is the preview before posting.

And as for:

"Get emotional! Describe how this topic makes you feel.
Pick a face to let everybody know how you feel."

...uhm - It seems I've woken up in an Orwellian newspeak nighmare with 4 graphics representing 'good', 'double plus good', 'bad' & 'double plus bad'.
Bill Hicks, where are you when we need you.
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Randy Schott

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Oh I misunderstood,

It's been a long week and I didn't notice that you didn't mention you were having the same problem as the user above. In general, all chips meeting the recommended specs *should* work. But it's impossible for us to test every card, so we'll have to address issues as we find them. The HD4000 you are getting should work just fine.

As for QuickSync, it's one among a number of technologies that are now common for hardware acceleration. We opted to use Direct3D because it is not processor specific. It allowed us to speed up one of the slowest parts of the CS7 editor (composition/scaling).

However, we are investigating the best way to do hardware accelerated encoding. That requires us to explore multiple technologies (QuickSync, CUDA, OpenCL, etc.). Our encoding vendor has options for this and we will be looking into it.

I noticed you posted another topic with the upgrade maintenance question. I'll respond to that topic separately (makes it easier for others to find the answer to that question).

Edit: The maintenance upgrade topic is here:
http://feedback.techsmith.com/techsmi...

Randy
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Kfish

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"Oh I misunderstood,"

Sorry, I should have been clearer.

"We opted to use Direct3D because it is not processor specific."

Thank you - I think that will help me work out what I need to know re using/not using a discrete GPU.

Much appreciated.
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Zoubair Benryane

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Is there a way to get back camtasia studio 7? 8 IS HORRIBLE! i used to love 7 but i cant find any links can you guys provide me with one. 8 is horrible its like if u said its the first camtasia, It's the worst of the worse of the worse
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Dave O'Rourke, Senior Software Engineer

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Zoubair,

I'm sorry to hear that you're not satisfied with Camtasia Studio 8. Can you offer any constructive criticism? We do appreciate your candid feedback.
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Zoubair Benryane

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Too many changes, i think camstudio changed alot, is there a way i can get 7 back? 8 would be great if the timeline wouldvèe stayed the same. Thanks DROOOOOOOOOOOOOOooooooooOOOOooooooo
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Douglas

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Hi,

This problem is happening with me now. I see no reason for it.

-Some other application is interfering:
Can't be the case. Nothing is using GPU as far as I know. I always used Aero and I edited and rendered 3 videos with Aero on.

-Video driver isn't working or is out of date:
Again, 3 videos edited and rendered with my "old" videos drivers. I decided to update it today and no changes.

-GPU resources are being consumed by another application:
No application. Just restarted the PC. No new apps installed.

-Large editing dimensions and/or media files:
I can create a brand new project and insert a small video and I get the error.

-Some quirk on the video card that we didn't plan for:
Also why that would be if I already edited 3 videos with my graphic card?

I'm wondering what was changed in my computer and really was only update of Games for Windows Live. Maybe that changed something in DirectX ?
There was also an update on MS Visual C++. Nothing more. The error started out of nothing. Restarted computer several times, can't be video memory.
Even my old projects that worked fine are getting this error now.

Here is my system specs, using Camtasia 8 (never used other version).

CPU: Intel Sandy Bridge Core I7 2600 3.40GHz Quad Box
Motherboard: Gigabyte (Sandy-Bridge) | GA-Z68MA-D2H-B3
RAM Memory: Corsair 4GB DDR3 1600MHz Corsair Vengeance
Hard Disk: SATA 3.0 HDD 1TB 7200RPM
SSD: Corsair SSD 120GB Sata3 Corsair Force Series GT
Graphic Card: Nvidia GeForce GTX 570 1.2GB GDDR5 320-bit
Power Supply: Corsair 650W | 650TXV2

I will really appreciate the help because for me that always used the hardware mode is nearly impossible to work with the software one. Too slow. I'm editing a video that requires to sync music and images and the images appear and disappear very fast (half second), with software mode only, I won't get good results.

Thanks.
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Douglas

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Hi.

I just figure it out, after reading my text for the 10th time!

Some other application is interfering.

I use a software from EVGA (nVidia provider) that shows clock speed and temperature on screen.
The EVGA software is actually always on. But when the OnScreenDisplay option is enabled it blocks Camtasia.

Strange because it doesn't use much resources.

I would recommend to add this to the FAQ. Its a known and very used software by gamers.

Thanks anyway.
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Trix

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I have a software interfering issue as well. I have an EVGA nVidia card too a GTX 580 (two of them actually). The fellow at Camtasia (Justin) who has been helping me with my crashing issue tried out the rendering agent at home on his similarly equipped machine and didn't find an issue.
Perhaps because neither of us had the EVGA software up? I'll have to see if he has the clock speed/temp reporting running.
My projects do not run fine after the crash, they just crash again and I get no information box, so our issues are only similar in that we have similar cards.
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Douglas

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You get a crash and no error? I only get the software-mode only error.

If you have a crash you should look in a log (is there a log?) to see what is the problem. Its not suppose to crash, only load on software-mode only. Your problem might be completely different.
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Jaspreet Singh

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me too having the software mode error!!!
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Trix

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Perhaps, I have sent multiple crash logs to Camtasia support and they are looking at it. Latest conversation was that it appeared to maybe, possibly, don't hold me to this, ...software conflict.
Mine must be using the video card because when I use a variety of workarounds to keep it from crashing, it's smokin' fast.
I was interested in your description because, it was a similar card, but, had a program notice, I pass whatever I can on to support, because, it's been 5 weeks with very little progress.
Thanks for pointing out the differences
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MGC

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Hi Brandon,

I just downloaded the Camtasia 8 software today to use for teaching online. I am also getting the same error that Maarten discussed in the very first post. You suggested:

"If you continue to get that error message every time you start a new project and would prefer it to just always use software mode without giving you that error, you can go to tools->options and un-check the "use GPU acceleration if available". Here's a video showing you how to do that http://screencast.com/t/dOqXyn4J ".

It seems that your suggestion means that I lose some of the functionality I paid for by purchasing C8 (feel free to correct me if I am wrong). Why would I want to disable something that might be of value? Is there a way to fix it? Honestly, I could not get through all of the responses here - too technical for me I guess.

Thanks for your help! Mary
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Jaspreet Singh

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I get an error when i start rendering that It requires software mode, as it cant run in hardware mode. So, The video outpu i get, the audio is running faster as compared to the video. When the audio is complete, the video is still running!
Any rectification is highly appreciated.
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Dave O'Rourke, Senior Software Engineer

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Jaspreet,

The best way for us to help you is for you to submit a ticket at http://support.techsmith.com so that someone from our TechSupport staff can follow up with you to help troubleshoot the issue you're seeing. Thanks.
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Jaspreet Singh

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Well, when i play the mp4 video render in windows media player, the audio comes before video, but if i run in html, it works perfectly fine, just the way it should. So, i want to ask, whether the video i created will work fine in youtube??
Thanx for your concern.

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