Error: "The document could not be opened"

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  • Updated 2 years ago
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After working on a project for a week with no problems saving or opening the file, I made a few changes, exported the file, and tried to save it (save and then save as).

I got a message saying that the project couldn't be saved, but the new file did show up on my desktop (when I used save as) and when I clicked that file to open it, it would pull up the project I had open. I closed Camtasia and then tried to open the file again - won't work. The original file can't open either.

So, basically, is my entire project just gone?

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Catherine Arizan

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Posted 6 years ago

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Conan Heiselt, Employee

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Hi Catherine,

This means that something in the project file got corrupted.

Definitely contact our tech support as they might be able to figure out what's wrong: https://support.techsmith.com/anonymo...
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Scott Cottrell

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I am having the same problem. Moments away from uploading a 55 minute video to help a whole school districts seniors with their financial aid. As my reputation and pay relies on this one file opening, I would like to see answers to these problems if they have been solved. Thanks.
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Stephen Wagner, Employee

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You need to open up a help ticket with our tech support:  https://support.techsmith.com/anonymous_requests/new  You can then send us your project files and we might be able to repair it for you.
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Scott Cottrell

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Thank you. I did submit a ticket, and it is a 17+ gig project. I am seeing at least 4 or 5 others here over the last year with the same problem. As I am freaking out right now, it would be helpful if at least one of the 4 or 5 other posters would comment on if and how their problem was rectified.
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Truly

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Im having the same problem! How did you solve this? Im using Camtasia 2.7.1.
Im really freaking out here...this is just hours and hours and hours of work....

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Stephen Wagner, Employee

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Herta Nava,  you need to open up a help ticket with our tech support:  https://support.techsmith.com/anonymous_requests/new  You can then send us your project files and we might be able to repair your project for you.
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Truly

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Well, opening the ticket did not work.  I was told my file cannot be recovered. So I have a 2 gig file where apparently there's nothing, all my work is gone, disappeared just like that.

I have never seen anything like this with any software I have worked with. Now, every time I do important work in Camtasia Mac I will have to be holding my breath so that my work does not dissapear again. I'm so disappointed. I want to cry just thinking of the work this means to me.  Anyway...
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jerome.despatis

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I've add exactly the same problem Catherine.

The first Save was ok (resulting in a file X), and the Save As (resulting in a file Y), just after, gave me an error message (can't remember it).
And after that, both files were corrupted, and impossible to open them with Camtasia

You could look deeper in your .cmproj (it's just a zip file) and compare it with some previous backups of this file if you have some, in order to see the changes

In my case, after this Save followed by a Save As
=> The file X was missing the file project.xml, so impossible to open the file X. 
=> The file Y was also missing the file project.xml, but contains an ErrorProject.xml, but after reading it, it's in fact just like a project.xml with a bad name...

As a result, I've renamed the ErrorProject.xml in project.xml in my file Y, and Camtasia has been able to open it again, and I've retrieved all my work :-)

i've tried to work on this file Y (add some captures and so on), and it seems ok, I continue with this one

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Dylan Herx

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Jerome deserves an award. Best solution to this problem I've found. Techsmith should hire him.
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Joshua Bryant-Gainer

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Thank you Jerome!
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bobbylester

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Jerome - You are a gentleman and a scholar! You just saved me about 24 hours of pain and anguish having to rebuild a module. I will buy you a beer if I ever run into you in DFW!
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jerome.despatis

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Bobby, you could send the beer by plane, I'm in France :)

Otherwise, keep it, and just answer some questions on some feedbacks when you know the answer, and it will have the same effect as receiving a good beer ;)

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mbyrne

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Whenever i get the save error, i know if i close i wont get back so i just copy the whole of the project and then delete half of the project. If i can save then the error was in the half i deleted. Undo the delete and delete half of the half i deleted to find the error. Using elimination like this i can find the problem part of the file and just re-create that small part (animation usually). 
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davina

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Jerome, may you be blessed with many, many beautiful days and nights. You totally saved my project.

Changing ErrorProject.xml to project.xml didn't actually work for me, but as soon as I realized the .cmproj file was actually a zip, I found a .trec file in the recordings folder, clicked on that, it opened the project in Camtasia and I was able to successfully save.
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Errol Lazare

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Thank you Jerome!
Changing Errorproject.xml to just project.xml worked and everything opened up just like that! Yahoo!
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Greg Herzog

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Thanks guys, this saved me too!! In my case, I didn't have an errorproject.xml, but I did have a 0 length project.xml. Trying to rename project.xml.bak, did NOT work, but renaming ~project.xml.back to project.xml (it had a slightly older timestamp than project.xml.bak) DID work!!! 

So the moral is, find some version of a project.xml file that is not corrupt and get it into place and you're probably good to go. 
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Magnus

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Hi, 
I have tried the Jerome version, but like Greg there is now errorproject.xml. I just updated 2.9.0 and got this for the first time. Therefore I guess the problem has to do with the upgrade since none of my 49 different projects will open. And they have all been working fine until this morning. 

Any suggestions Techsmith? Is it possible to downgrade again to the previous version?
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Stephen Wagner, Employee

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I am sorry to hear that 2.9.0 is causing you problems.  

You can download older versions of Camtasia for Mac from here: http://www.techsmith.com/download/oldversions.asp  You have to scroll down a bit.  The Camtasia for Mac links are towards the end.

It would be a great help to us if you could open up a support ticket at https://support.techsmith.com/anonymous_requests/new .  That is the easiest way for us to get all the information needed to figure out what is going wrong.  

It is a bit puzzling that none of your old projects would open.  Do you happen to use animated gifs in your projects?  
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Franceska

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I tried something and now everything is all right. Click with the right. Select "Show Package Content". Some file there has a sign like " ~    ". Delete it. Or open a correct cmproj and compare the files. I did this and everything is all right now.
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mmurff

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You seriously just saved me with this!  THANK YOU!
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Glenn Lidstone

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oh wow. I've looked through many threads on this topic.
The Tilde Fix!!  It worked for me. Thank you Franceska!! You, my dear, rock!! Seriously.
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Gabriel Gatzsche

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Hat the same problem today. At the end one of the subfolders in the media folder in the .cmproj file was corrupt. After removing this folder I could open the project again. To find out which folder was corrupt I moved a part of the folders to another place until the project could be opened again.
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jnotefull

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Thank you so much for all that contributed to this thread. Luckily, I didn't work on a file for days or weeks. It was just 1/2 an hour. But, I gritted my teeth for a few weeks dealing with this over and over before I got to this thread and was able to solve the problem! It required a little more than Jerome and other solutions posted but they all paved the way.

Not sure whether this will help anyone uncover the solution faster, but it seems that when Camtasia saves and produces this error, it creates, poorly names, or doesn't have some important files. I found these to be the only files you need after you click on "show package contents"

bookmarks.plist
docPrefs
Project.xml
media (folder)
recordings (folder)

When you have more than this, for example I would get "project.xml.bak," or "project.xml.bak" with a squiggly line in the front, or "ErrorProject.xml" it causes the error.

If you try my idea below, before you do, duplicate your corrupt .cmproj file and then work with the copy. I don't want to mess anyone up if this doesn't work for you. 

Now, with the copy, delete the other files besides the ones mentioned above. If you have a "project.xml" and "errorproject.xml" file, delete "project.xml" and then rename "errorproject.xml" to "project.xml" If you only have an "errorproject.xml" then rename it to "project.xml" Either way, you should be left only with:

bookmarks.plist
docPrefs
Project.xml
media (folder)
recordings (folder)

That has done it for me every time. By the way, I noticed that after I restarted my computer sometimes the corrupt file would open even with the "errorproject.xml" file but not always, very weird stuff.
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Daniel Walter Scott

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I had something similar but I couldn't open the .cmproj file to get to the 'project.xml' file eveyone here has been talking about. But by chance I happened across something that worked. Might work for you. I'm using Mac running Camtasia 2. I renamed the .cmproj file to a .zip. Then double clicked it to open the zip. And to my surprize the .cmproj came out of it and worked fine. Weird. Might help one people with the  same issue like.  
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merav

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I just fixed this issue because of these comments! I copied the Camtasia project (to ensure I didn't mess anything else up) and saw that I had an .xml called "~project.xml". I just removed the tilde ("project.xml") and it opened! Hours of work saved :)