ERROR: The Project file cannot be opened. Make sure the selected file is a valid .camproj file.

  • 15
  • Problem
  • Updated 4 years ago
Please help!

I have recreated my Camtasia video three times, and it's driving me nuts. When I try to save my project, it goes smoothly. I even exported to zip files just to make sure.

But when I open up the saved camproj files, and even when I use the "import zipped project..." I get this same error. It looks like a valid camproj file, so I feel like this error message is catching some other error instead.

Also, when I was completed with my video and tried to publish, an error popped up then as well. My project includes a few of the built-in effects (transitions, audio edits, zoom n pan, callouts), mp3 files, jpegs, and screencapture vids. I am using the Trial version of V8.0.1 on Windows 7 Enterprise.

Thanks,

Sami
Photo of Sami

Sami

  • 3 Posts
  • 1 Reply Like
  • frustrated!

Posted 7 years ago

  • 15
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1444 Posts
  • 419 Reply Likes
Official Response
For anyone experiencing this issue, please use the Help > Check for updates... menu to see if there's a newer 8.x version available. If there's a newer version available, follow the link to download the latest version. While it's downloading, save your project (if open) and close Camtasia Studio. You'll need to manually run the installer after it finishes downloading. You do not need to uninstall your current version. Just run the installer and it will apply the update.

Once you're updated to the latest version, please try again to open the project that was giving you trouble. If it still fails to open, please visit http://support.techsmith.com and submit a ticket for our TechSupport staff. This is the best way for us to help you.

We are fixing all escalated project issues, and adding fixes and tests to the product to prevent these problems in the future. My sincere apologies to all who are affected by these problems. They are high priority fixes and we are working hard to fix them.
Photo of Dave O'Rourke

Dave O'Rourke, Senior Software Engineer

  • 1444 Posts
  • 419 Reply Likes
Official Response
Again, my sincere apologies to all who have been affected by this issue. Thanks to those who have contacted us, and especially to those who have shared their projects with us. The dev team has been doing root cause analysis on all escalated support cases, adding fixes and working to ensure that the issues are fixed. We've also been adding automated project tests, which allows us to ratchet up our quality assurance, and have confidence that known issues are fixed and will not reappear.

Today, we released an 8.0.4 release that should address the issues in this thread. Here's a brief summary of the root causes we've identified, and how this release addresses these problems:

1. In Camtasia Studio 8.0.0 - 8.0.3, Clip speed adjustments would sometimes cause adjacent clips to overlap by 1 frame, which is a corrupt state. If the project was saved in this state, it would fail to open.

Camtasia Studio 8.0.4 addresses the root cause, preventing this type of corruption. 8.0.4 also will open and correct any projects saved in earlier versions that are affected by this issue.

2. In Camtasia Studio 8.0.0 - 8.0.3, if changes were made to media files (images, audio, video) outside of Camtasia Studio, while the project was closed, this could lead to failures when the project was reopened. This was, by far, the most common cause.

Camtasia Studio 8.0.4 addresses this problem in the following ways:
a. We added a new "Offline" state for media (images, audio, video). On project open, if media files have changed (or gone missing, and you opt not to reconnect them), they will be put into an "Offline" state. All media in an offline state will appear on the timeline, but will not render. All edits are preserved, and the media can be reconnected later.
b. We added a new "Update media" option, which can be used to reconnect an "Offline" media with its original source file. The "Update media" menu can also be used to replace one source media with a new one. We've tried to enable some common use cases, such as replacing an image with a new one, or replacing a video or audio clip with a similar clip, even if it's a little longer or shorter.

Here's a short screencast showing how this works: http://screencast.com/t/Z3PjtyrCT (2:15)

To get the update, you can use the Help > Check for updates menu. This will provide a link to the download for the update. After it's downloaded, close Camtasia Studio and run the update EXE. You do not need to uninstall. The udpate will be applied, and the next time you launch, you will be running Camtasia Studio 8.0.4.

Once again, we we apologize for the frustration this has caused. If you've hit the problems in this thread, please try the 8.0.4 update. If you encounter any further issues, please contact our TechSupport staff by submitting a question at http://support.techsmith.com and someone will respond to you by email to help troubleshoot further.