Error updating Snagit Mac from 1.0.3 -> 1.0.4 after download, claims archive cannot be extracted.

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  • Updated 8 years ago
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Hi guys,
This morning I got a popup from Snagit for Mac version 1.0.3 that a new version 1.0.4 was available. When trying to upgrade, the download of 18.7 Mb downloads seemingly ok, but immediately after the download the upgrade aborts every time with the error-message:

"Update error! An error occured while extracting the archive. Please try again later."

I am running a Macbook Pro with MacOS X 10.7.2 Lion

Thanks,
Dennis
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dennis.bergstrom

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  • a little but frustrated

Posted 8 years ago

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Jason Eagleston, Employee

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Hi Dennis,

Thank you for taking the time to let us know about this issue, we'll make sure this gets resolved.

We'd like you to manually check for Snagit updates by opening Snagit 1.0.3 and clicking the Snagit menu, then "Check for Updates...".

As seen here: http://screencast.com/t/scPCfU7r8mx

This should bring the update window back alerting you that 1.0.4 is available. Let us know if you experience the same error, and we will proceed from there.

Thanks,

Jason
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dennis.bergstrom

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Jason,
When I tried that the file offered is smaller - 17.3 Mb - and it both downloads ok AND installs ok...

Thanks for your help with this.

// Dennis

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