Excessive horizontal padding on call outs

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  • Updated 2 months ago
Please give us control over the horizontal padding in call outs so we can reduce the excessive amount that is applied by default.  Even with the existing padding control set to zero I still see unnecessary space being inserted.

Here's an example - this box is about 25% wider than it needs to be and it looks ridiculous:.
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Paul

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Posted 2 years ago

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pjonesCET

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Have you switched to the Selection Pointer, clicked on the call-out the Trackpad/Mouse pointer on center grab point on each end and moved to toward the text you can reduce the size. But if you bring the sides in too much will make height increase
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Paul

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That's exactly what I had done on my example (pulled in the central grab handles).  I just could not get the left and right padding to be any less than shown in my screenshot.  I want to be able to reduce that padding 
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Joe Morgan

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That's odd Paul,

I created a screen shot using this style of callout.


The level of padding I have on the sides is much lower than your example for some reason.I think were working on a different scale. But I don't think that our results should be much different with regards to font and callout size comparisons.


Regards,Joe
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Paul

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That's correct Joe, I can see that too.  Now change your shape type to match mine and see what happens.  The padding changes according to the shape chosen.  I can understand that difference if the shape is fundamentally different  but when they are two rectangular boxes and the only difference is one has a callout pointer and a slightly pinched bottom (if you'll excuse the expression!) then it makes no sense at all.  I want to annotate not obliterate the underlying image.
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Joe Morgan

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So I see says the blind man.LOL

I would classify this as a bug and report it as such, here's my proof



(Edited)
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pjonesCET

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Maybe t hey ought to put in a Padding adjustment.
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Paul

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Yes - something like that would be good.  The thing is though, there is already a padding adjustment option in there.  But only one, with no indication what it applies to, and it doesn't seem to do anything.
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Joe Morgan

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Hey Paul,

It effects the padding both horizontally and vertically.
The level of padding is unpredictable from my testing. Different callouts styles have varying degrees of  padding based on "Outside curvature?.

Try this. If you type some text inside a callout with the padding set to zero.


Set the padding to 50 and see what happens when you try to reduce the height of the callout.
The Text cuts off as you reach the padding limit.



Adjust the sides. As it reaches it's limit it places the text on another line if there's enough room in the callout for another line of text.But the amount padding from side to side changes according to the value on the slider.
After a little playing, the adjustment should make some sense.It's funky but it does function.lol



I still say the callout you having a problem with. Is a Bug associated with that callout,that's why  some of them work correctly.
It would probably be better if we could adjust padding both vertically and horizontally.



Regards,Joe
(Edited)
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Paul

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Very comprehensive Joe.  Thank you.  I have reported it as a bug.

Paul
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Soph Marx

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I agree!!! Allow me to resize my call out to whatever size I want until I can fit the text with out excessive padding.  This IS a bug. Office applications allow you to resize and insert the text however you want.

The only alternative I have in Snagit Editor is to create a callout. And separately create a text box. And place it on top of my correctly sized callout. SEE MY WORKAROUND 

 


Office applications allow you to resize and insert the text however you want. In microsoft you can adjust the margins of the text box to suit your needs. 


Here's a workaround I use. But I wish the feature was there so I can do this without a workaround.
with this method I:
  1. Create a callout the way you normally do.
  2. Create a separate text box and add your text (do NOT type text in the callout).
  3. Resize the text the way I want it to display.
  4. Resize the callout to whatever margins I want. 
  5. Move the text box over the callout shape and adjust as needed.
In the example below, I made them as snug as I wanted.
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Chad

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This is still an issue. It's nearly impossible to work with text boxes in close proximity to other text items because the padding is still way too much.  If I want to run text right up to the very edges, horizontally and/or vertically, I should be able to do so.
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Paul

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Agreed.  Still an issue, but with only 3 votes it doesn't stand a chance of getting fixed.
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Rick Stone

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Indeed, it would be interesting to know what the "tipping point" is for vote counts. Or maybe there is no definitive number, but if you have a list of "priorities" based on a group of highly voted items, there becomes a sliding scale of sorts. Where something with a high vote count gets trumped by something else with an even higher vote count.

Just pondering out loud a bit... Rick :)
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Paul

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Joe believes it is a bug, and I tend to agree.
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Chad

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Agreed on the bug -- otherwise, what is the 'padding' option for. It's set to 0 yet I still have A LOT of padding there.  0 should mean edge-to-edge text.
(Edited)
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Millie C.

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I am fighting this same battle! Trying to do mockups of screen designs and wording changes is a nightmare!
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JMichaelTX

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@TechSmith:  Please give us complete control (all sides) over padding like MS Office does:

Office applications allow you to resize and insert the text however you want. In microsoft you can adjust the margins of the text box to suit your needs. 
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SusanR

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The excessive padding also makes me crazy and constantly gives me problems. I frequently use Snagit to edit other people's documents, doing a screen capture and then using balloon callouts to point to things or show where a word should be inserted. But the balloons put WAY TOO MUCH padding around the edges and cover up stuff that I still want the original writers to see when I send it back. This has been a problem for years -- please fix it!
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Matt Loughran

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I agree with everyone else in this thread that the default "zero" padding is too large. Please let us independently control padding on all sides of a callout.
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Lynne

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I agree too.  Can someone please fix excessive padding in annotations/call outs.....
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Joe Morgan

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There are several callouts that 0 padding seems to amount to ZERO padding.

With the majority of them actually leaving excessive padding.Whether or not the design of some of these callouts can be changed to accommodate less padding.I wouldn't know. Some of them look like it should be a piece of cake to me.

When I placed every style together on one image. It would appear you could have the padding reduced so that the text touched or nearly touched the edge of every callout design.Because it does so in similar designed callouts.Elongated ovals seem to be the exception.Not one has tight padding.


Until TechSmith addresses this. The best anyone can do is familiarize themselves with the callouts that work.So I made this easy access chart out of my research.

Just right click it and save it to your computer if you want to know what ones to use at a glance.

All callouts have 0 padding to the Left and Centered Orientation.Although, changing to Top,Centered or Bottom didn't seem to change a thing.Regardless of Callout  shape.

Regards,Joe


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JMichaelTX

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@TechSmith / @Luke Griffioen,  why has this issue/bug not been fixed two years after it was first posted?

It should be obvious:  "0" padding should mean absolutely ZERO padding, regardless of how TechSmith thinks it will look.  Text should be placed right up to the edge of the object.
(Edited)
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Brandon Duvall

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TechSmith- Please Fix!
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aramko aramko

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(Edited)
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Tom Scheifler

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PLEASE FIX THIS!!!
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Luke Griffioen, Employee

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Hi,

We just released 2019.1.4 on the mac side which fixes this excessive padding issue.
(Edited)
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Paul

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Well, it's better than it was, but:

  1. There is a single control that works across all sides
  2. It's a slider which has no fine control
  3. 0 is not 0 but some arbitrary setting. 

The proper solution is this


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Joe Morgan

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0 is not 0 but some arbitrary setting.

 After all these years, this is the final upgrade/fix?

Will SnagIt or Camtasia ever reach 100% cross platform capability?
This, arbitrarily "Adding Features" or "Repairing" one platform over the other. Suggests true cross platform support is based in Non-Reality.

If you want that functionality.You need to look elsewhere.   
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Paul

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By the way, the grey link icon on the right of the image I just posted, is the "link/unlink sides" so you can size them all together, or turn that setting off and adjust them individually.
 
(Edited)
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Luke Griffioen, Employee

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Hi Joe,

I'm not sure what you mean by final fix? I believe we still want to get this fixed on the windows side, but we didn't want to hold back the mac fix since it was ready to go.
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Joe Morgan

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I don't have a MAC.
So admittedly I'm going by what Paul has posted. I find his posts to be accurate.  The Mac fix sounds flawed to me.
0 is not 0 but some arbitrary setting.
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Luke Griffioen, Employee

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Hi,

I'm not sure if Paul is on mac or windows, but here's what the callouts look like on mac now with padding set to 0

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Paul

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Ah, Windoze here. :)