Exported png's are not recognizable in other apps

  • 1
  • Problem
  • Updated 2 years ago
When I export a screenshot as a png and try to open it in Photoshop or drop it into TinyPng.com I get errors stating that the file is not supported. I've tried looking up solutions but haven't been able to find anything. I've even tried changing around the preferences but that didn't do anything.

I've been having this issue for several months now and stopped using Snagit because of it.

I'm on Version 4.1.9 (78122)

Thank you for your time.

Photo of Rodrigo Sanchez

Rodrigo Sanchez

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  • Confused

Posted 2 years ago

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Photo of Luke Griffioen

Luke Griffioen, Employee

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Sorry about this issue! This is fixed in Snagit 2018, but if you're not ready to upgrade there is an easy workaround. If you drag and drop your images from Snagit rather than using the export feature, then they are recognized.