exporting very slow

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  • Updated 12 months ago
I'm exporting a 5 minutes video. I've started yesterday at 17:08 GMT+1. Now, it's 13:00 pm GMT+1 is at 80% 

I have a Mac Book Pro 2012 with SSD and I'm running Camtasia3 updated, but I've also tried a Mac Book Air late 2013 and it's even worse

I've done some test yesterday and I see that is not managing well the fonts, even if is Arial, Helvetica or something very basic. I build the slides directly on Camtasia, but it's just some text box, I didn't added a lot of transitions or something similar

Thanks in advance for your help

Valentina
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valentinaporcu

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Posted 12 months ago

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Joe Morgan

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This is not normal. I suggest you try contacting support,

This is a Free Service............... Submit a ticket


       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Paul Middlin, Employee

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I'm with Joe here; while your computer sounds like it's a bit out of date, a 5 minute video definitely should not take a day to export! Something is very suspicious there. Your hunch about a weird font could be it, not sure. But, hopefully, it's in Tech Support's hands now and they can take a look at your project to figure out what's so odd here.
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valentinaporcu

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Thanks Joe, hope they will reply very soon 
(Edited)
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pjonesCET

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Keep you appointment with support. But what format are you saving it in, If it's MP4  It takes Lots, and Lots, and Lots resources to save in MP4 format. If your Machine only has 4gb ram no wonder.  If you are using High Sierra or even Sierra  you'd be lucky to get it done in a day. With today's operating systems anyone  would be a fool not to have 16gb. I have a Mac bought last February, with 16gb RAM,  a 1TB SSD and Comcast Fastest Home Internet Speed. Even with all that a File in MP4 format whether from Camtasia or any other application and the files is large sometimes will take me an hour. I was planning to get The MacBook Pro with 32 GB Memory but, Apple had supply issues, and didn't place on market until two months after. (If 64 or 128Gb were available would get it. you can never have enough memory.)

If the file doesn't have sensitive information  upload to Google drive or OneDrive and create a Link to file. I'll see if I convert it.  Then  post here or send to my email address.
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valentinaporcu

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I've tried a couple of formats and also to change the settings.

Thanks a lot for your proposal, but it's not a big problem, for the next video I will import the image with the text instead than adding a text box, but it seems very weird what's happening and now I'm curious to see how many times it will take (now it's 87%).

I will buy for sure a new computer soon but for the rest of my job it's working fine, also exporting when I record my screen. Usually I have no issues in exporting 15-20 minutes of screen recorded, that it's clearly more big than the 5 text boxes I have in my current project!

It started giving some issues when I've tried to install and use some other fonts, like roboto, so I've tried back with arial and something similar...

Anyway, thanks for your help!
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valentinaporcu

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To be more sure, I've tried to record my screen and had no problem at all even with High Sierra. Recorded and exported in a couple of minutes even without freezing my computer