Extend Frame Preview Glitch

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  • Problem
  • Updated 3 months ago
I recently upgraded to the latest version of Camtasia for Windows and I am experiencing a bug with Extend Frame. I have a long period of screen video with no movement, which ends when the mouse cursor moves. I wanted to extend the still period by a few seconds to sync up with my voice. However when I do so, the preview displays the extended frame to be the first frame of movement after the still period, and when the extended duration ends, it reverts to the correct (still) frame. This happens regardless of the duration I choose or even what frame in the still period I extend. When I batch production the mp4 displays the extended frame correctly, so it is only a bug in the preview. Is there anything can be done about this? It's making editing difficult.
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tkehne

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  • frustrated

Posted 3 months ago

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kayakman, Champion

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I am not able to reproduce your issue

could you make a short screencast demonstrating what you do to make it happen; please host on screencast.com
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tkehne

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Robert,

That does indeed fix the issue. Does that mean it's an issue with the graphics card? My PC has an AMD Radeon R7 M260. I imagine software-only has a significant performance penalty so I hope it can be resolved.
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Joe Morgan

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It means TechSmith needs to resolve this problem.

So for now,odds are. You're better off using Camtasia 9. Which you can download and activate with your Camtasia 2018 key.

https://www.techsmith.com/download/oldversions

After 2 months without a patch for glitches related to GPU acceleration.

Camtasia 9 is currently the most reliable choice overall. "In my opinion"

Regards,Joe

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tkehne

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OK. Thank you kayakman, Robert and Joe for your help! Should I submit a tech support ticket to notify the devs or will they see it here?
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tkehne

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OK. Thank you kayakman, Robert and Joe for your help! Should I submit a tech support ticket to notify the devs or will they see it here?
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kayakman, Champion

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suggest you do a ticket, just to formally get it on the record; that way, the devs should get the input