Dear Sir or Madam,
I am a satisfied user of “Snagit” (V 12.4.1.). I use your software for producing professional video tutorials about -part ly very complecated and difficult – questions all around sound, music production etc. There are some links attached to this message, just in case you ́d like examples).
I exclusively use Windows PCs (Windos 7 professional) for my productions and I have only used the internal soundcard (ASUS XONAR DX) for recording the sound together with the goings on on the monitor. No problem ever. Snagit works fast and reliable. Great!
But now about a problem:
I am going to use external sound cards, Focusrite USB Audio Interfaces to be precise, for some future projects. I ́ve tried – preparing these projects – external USB audio interfaces (ZOOM Products). Everything worked fine – but for Snagit.
I didn ́t manage to make Snagit record the sound from the USB Audio interface, the external sound card. I ́ve tried everything I can think of (in Windows and and in Snagit), but I allways get only sound – if at all – from my internal sound card.
Can you help me with this problem?
And what about the new Version (V 13) of Snagit. Will it be easier to get what I need with this new Version? And a general queation about the new version: Does use the same amount of system resources or does it need more?
I thank you in advance.
And here are two examples as mentioned above: