F9 Key in Camtasia 2019 is Not Pausing

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In Camtasia 9, the F9 key paused my recording. In 2019, it doesn't. Support told me that on laptops, you need to use FN key with F9 to pause, which it does. I'm glad I can do that. What's weird is F10 by itself stops the recording; no function key is needed. I'm wondering if any of you have experienced this? By the way, I checked my Hotkeys and it has F9 as the only key for pausing. 
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bruce.fleischacker

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Posted 3 months ago

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kayakman, Champion

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that's interesting

I use an older Lenovo i5 laptop; the hotkeys F9 and F10, in Recorder, have always worked as expected; still do for Camtasia Studio 8, Camtasia 9, 2018, and 2019

have you tried assigning different hotkeys, like ctrl-F9, ctrl-F10 ?

you said the F10 was OK, but my suggestion is for consistency
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kayakman, Champion

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also, is Recorder configured to not record sctreen after capture is started? see tools/options/program menu
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bruce.fleischacker

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bruce.fleischacker

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My settings. See picture I attached.
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kayakman, Champion

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uncheck record screen after starting capture
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bruce.fleischacker

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That didn't make a difference. Still had to use function key with F9.
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kayakman, Champion

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is it possible that some other active app on your system also uses F9?
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bruce.fleischacker

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I'll do some digging. That's a possibility.
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Ed Covney

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Some laptops use use function keys normally, and assign Fn in combination with F1-F12 for media controls, brightness, etc. Others use the F1-F12 keys to control media and the Fn combination for standard uses.

You should be able to change how the Fn  and F1-F12 keys work in the BIOS.