Facebook Authorization failing

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
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Matthew Cox

  • 4 Posts
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Posted 8 years ago

  • 1
Photo of Jason Lantz

Jason Lantz, Employee

  • 62 Posts
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Hi Matthew,

Thanks for bringing this to our attention. I was able to verify the issue from my end, and at this point I suspect that Facebook may have changed something on their end very recently that's breaking us.

It's too early to tell for sure, but we're investigating the issue and will post an update here once we find out more.

Thanks for your help!
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Jason Eagleston, Employee

  • 642 Posts
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Hi Matthew,

Thank you very much for the feedback. This issue has been resolved, all you have to do is share to Facebook again from within Snagit and this error message should no longer display.

Thanks again!

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Brent R.

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Just installed SnagIt 2.1.3 on my MacBook Pro running OS X 10.8.2 this afternoon. I'm unable to authorize SnagIt due to an error as seen in the attached image. I'm using the correct password for my account. (If I intentionally enter the wrong password, the error is very different.) I wonder if y'all have the wrong Facebook application ID programmed in. The Facebook app link to SnagIt in the sign-in window (http://www.facebook.com/apps/applicat...) doesn't seem to be valid, but I could be wrong -- all I know is that if I try to go to that URL in a browser I just get redirected to the main Facebook page.


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Mike Curtis, Employee

  • 2204 Posts
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Hello Brent,

Yes, Facebook changed their API again and broke some of our apps. The good news is we're on it. I would check out this thread with the most recent occurrence, and if you click the follow next to the "+1", you will be notified of any updates via email.


Sorry for the temporary trouble!
Mike Curtis
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I faced the issue & get its solution later. Contact me i can solve your issue.
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Kevin Still

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I just installed Jing today and I have this issue when trying to add facebook button...

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