Fade transition causes parts annotations to be cut off, why?

  • 1
  • Question
  • Updated 3 months ago
I have 4 sketch motion perfect rectangles present on my screen. I put the fade (out) transition on them. Instead of fading, as soon as the tracker hits the transition, a section of the screen no longer displays the annotations. it is the right hand side of the screen. The annotations are visible everywhere else, but invisible in that section of the screen. Anyone know why? 

Annotations are fading perfectly in all other parts of the video (and the other 60 videos I have made). I have cut out the recording and replaced it, deleted the annotations and replaced them, moved them around, shortened and lengthened the transitions... nothing.

The annotations are not being "touched" by any other fades or effects.
Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
  • highly irritated

Posted 3 months ago

  • 1
Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes

Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
Sorry about erased mess but the info is confidential. This is before the tracker hits the fade transition. You can see the full green boxes.
Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes

Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
And this is what it looks like on the first frame of the transition until the end of the fade. you can see that the right hand side of the screen is not showing the annotations. They are just cut off.
Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
So, taking the annotations out of the group stopped this cut off from happening. I still don't know why it was happening, but whatever, there are enough weird little bugs in Camtasia that figuring out a work around has become part of my job. I have used annotations, inside groups, with fades, many times without issue.
Photo of Joe Morgan

Joe Morgan

  • 5553 Posts
  • 2881 Reply Likes
I can confirm the bug.


I installed the latest version of Camtasia this morning. But it contains "Zero" bug fixes. I almost didn't install it for that reason alone.

There's nothing in there for me. Security bugs? Maybe if you subscribe to Library content.
I don't need the SmartPlayer either.

14 August, 2018: Camtasia (Windows) 2018.0.2

  • Improved support for operating systems that use commas as the decimal mark.
  • Updated SmartPlayer to version 5.15.2.
  • Fixed other security bugs.
Bottom line, 1/2 the callout vanishes with the fade transition applied in a group. Un-group it, no problem. 

Glitch, Bug, call it what you like. It needs to be reported to be addressed.

Regards,Joe


Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
Thanks for the confirmation, Joe.

Weird that it only happens sometimes. 

I noticed that when you take the annotations out of the group, they jump over to the right of where I placed them on screen. Don't know if that can be informative to anyone.

Anyway, I will continue to move them out of groups if it happens again.

Regards,

Mike
(Edited)
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
There was a known bug in CS9 with transitions within groups; productions at the transition zone came out chopped off; tech support was aware of the issue, which I reported numerous times

but I cannot reproduce the above issue in CS 2018 on Win 10; any chance for a short screencast showing the problem happening; and are we talking here about 2018, or a different version?

also, does the glitch show in the production?
(Edited)
Photo of Joe Morgan

Joe Morgan

  • 5646 Posts
  • 2927 Reply Likes
Why would you need a screencast?  We both posted examples. Mine in Camtasia 2018.2

As he said, it doesn't happen happen every time. As you said, it's a know bug.
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
I said it was a known bug in CS9

and I can't reproduce at all in 2018.0.1, despite numerous attempts; a screencast always helps me to more fully understand the exact steps that lead up to the cause; sometimes it's the little things than can help ID what's going on

otherwise, if a screencast is too much trouble, then don't bother

but my question re "seen in a production" remains valid

can't reproduce in 2018.0.2 either
(Edited)
Photo of Joe Morgan

Joe Morgan

  • 5646 Posts
  • 2927 Reply Likes
Here's a screen shot of the same project I created for the screen shot above.In this one I have the group opened so you can see the fade transitions.I even hovered over one of them so the pop up window shows it's a fade transition.

You can't miss the cut off sketch motion callouts in the canvas area.

Camtasia 9 is Camtasia 2018. You've proven that yourself. By showing how to make projects from 2018 backward compatible to 9.
If they fix Cam 9 it will Cam 2018.

That's why I question the need for a screencast. It's as if you don't want to believe anyone. You seen it yourself in Camtasia 9.Reported yourself several times.Exactly what don't you understand?
A Image isn't good enough.A description of the problem isn't good enough. Were certainly not making this up. 

Create some rectangle callouts. Add a fade transition. Group them with media.Presto!
(Edited)
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
like I said above, I cannot reproduce the issue, no matter how many times I try; I just laid out another project just like the one in your screenshot; both the canvas display and production behaved as expected

I'll ask again; if you produce, does the "glitch" show in the production?

maybe the issue is a canvas/graphics card thing?

maybe you should contact tech support and see what they say?

also, I don't agree that CS2018 is CS9; new 2018 functions do not back convert to CS9; and the Library is entirely different; for me, 2018 is much more stable and has a much smoother and more responsive timeline than CS9, especially when zooming in/out

maybe seeing is believing ...

https://www.screencast.com/t/IBNJR0WHlbK
Photo of Mike

Mike

  • 10 Posts
  • 0 Reply Likes
Hi,

I'm using Camtasia 9. I can't do a screencast though because it would break an NDA. Also, I can't repeat it in a test scenario because it only happens sometimes.

I don't think it is so important about the version though (obviously not ancient versions of Camtasia). It was sold to my company less than 3 months ago. Updates fixing bugs are something that should be expected, I think.
Photo of Joe Morgan

Joe Morgan

  • 5646 Posts
  • 2927 Reply Likes
I just talked with tech support.

They are treating this as a bug with no foreseeable release date for a patch/repair.

Maybe next maintenance  release, maybe 3 maintenance releases down the road?  They just don't know at this time.

Regards,Joe

The recommendation is "Never" group a sketch motion callout with a transition applied to it.
(Edited)
Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
well then, their "recommendation" is the same they offered when a similar issue was reported in CS9

if they consider it bug in CS2018 too, that's good to know; this is the first I've seen it brought up re 2018; and I still cannot reproduce it myself
Photo of Joe Morgan

Joe Morgan

  • 5646 Posts
  • 2927 Reply Likes

So now you’re telling me tech support doesn't know what they’re talking about either kayakman?

It doesn’t happen every time. I wouldn't count on it working for you tomorrow.

I realize everything doesn't convert backwards from 2018 to cam 9. You can stop talking around me as if I'm an idiot.
The Library and new functions have nothing to do with the issue at hand.

Sketch motion callouts are the same from 2018 dating back through Camtasia 8 "At least".

Here’s Sketch motion callouts working correctly in version 2018. All I did was ungroup the faulty group and change the underlying media.




And here's the original video with the exact same callouts working In-Correctly.



I can make the transitions work correctly more often  than not. Now do you understand kayakman?




Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
Joe, can you please lighten up?  There is no need to use sarcasm here; we're both just trying to help

to be more specific, I never implied that " ... tech support doesn't know what they’re talking about ..."; so please don't put words in my mouth

and you've completely lost me with the above disjointed arguments re CS9 vs. CS2018 comparability; I see no relevancy with that to the instant point of this thread, so why keep beating on it?

I can't figure out what you want me to say here; you say it affects you; fine.  As I've stated and demonstrated above,  it [so far] has never affected me in 2018

You've contacted tech support, and now have their answer re this matter

I'll ask you for a 4th time ... does the issue show in productions? 

If tech support says it's real, and we have to live with it for the foreseeable future, but, it does not affect productions, then I say its time to move on.  If it turns out to affect productions, then simply don't group objects with transitions.
Photo of Joe Morgan

Joe Morgan

  • 5646 Posts
  • 2927 Reply Likes
Wouldn't you call the video above a production? I do.

Photo of kayakman

kayakman, Champion

  • 6250 Posts
  • 1834 Reply Likes
I'd watched the 1st, but could not get the 2nd to play; the embedded video shows up as parked on the last frame?  I thought it an ad for other videos?  so maybe my bad

anyway, I surmise that you say it sometimes affects your productions; if so, then the remedy is simple ... don't group transitions

I'm actually surprised this is still an issue; the CS9 version was worse, as it cut off parts of the video frame where 2 clips were joined, transitioned, and in a group.  tech support at that time said the the developers had no idea how to fix it; guess they're still stumped
(Edited)