Failed installing SnagIt 18

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  • Updated 9 months ago
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Frist of all, sorry for my bad english.

My problem is that I can't install SnagIt18. for Windows.
 
The error specification:

Error 1387 Invalid drive E:/.

I found a solution using regedit, but with no luck. The same error came up aganin.

I hope for help.

Regards

Anne
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Anne M Olsen

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Posted 9 months ago

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Paul

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No need to apologise for your English.  English speakers are usually very bad at speaking other languages, so we cannot complain.

What is / where is Drive E:\ please?  Is it located on your hard drive?  Or is it a network location or an external drive?  SnagIt has to be installed on a local drive.
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Anne M Olsen

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Hi Paul

Thank you for your kind reply.

Drive E:/ refere to an extern drive, I use for backup.

I am not aware of having installed my previus Snagit on that drive.

I might find the previous version and try to reinstall it, and then try to install the newest version??

Regards

Anne
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Paul

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When does the error message happen?  How far through the installation process?
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Anne M Olsen

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In the very begining of the installing process. The downloading works just fine.
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Paul

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Could you please take a screenshot when the error appears and past it here?

Without SnagIt, we will need to use Windows to take a screenshot.  Hold down windows key and press PrtScn.  The screen shot will be placed in a folder called "Screenshots"
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Anne M Olsen

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Thank you for your very helpfull reply.

What I did now, was copying several files from my drive E to drive C, I might have make a mistake not copying but tranfering files when I have backup my files once. That makes the difference, I have now installed the update 18.

Thank you aganin for your fast and helpfull replies.

Regards

Anne
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Paul

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Excellent.  Glad to hear you fixed it.
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Anne M Olsen

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Thank you once more!!! Exellent help and guide.