failed to create new document

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  • Question
  • Updated 5 years ago
I believe that when I reboot and Snagit prompts me to save unsaved screen images - if I click "don't save" then when Snagit is re-launched after reboot - sometimes when attempting first image save I get the error message "Snagit failed to create empty document". My default document type for images is .png.

Doesn't seem like anyone else has reported this problem. This problem was happening for a long time, then it stopped. But with the latest update of Snagit, it has started again.

Using latest version of Snagit for Windows 7 64-bit.
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Jon McLeod

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Posted 5 years ago

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Conan Heiselt, Employee

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Jon,

Thanks for letting us know.

I haven't heard of this issue but will let the development team know.

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