Fails To Capture Cursor

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  • Problem
  • Updated 2 years ago
This problem persists in version 2018, which I bought specifically under the assumption that it would be corrected from the previous version.

On Windows 10, in Adobe Illustrator CS6, the cursor is not captured, even though it is shown as included in the capture preview while the capture marquee is being dragged.

In the previous version, I had contacted TechSmith support and was given some workaround which negated SnagIt's being loaded at startup. That means I had to launch SnagIt every time I used it.

I am more than a little miffed that I paid for a new version of SnagIt just a short time after the upgrade "grace period" specifically to be back to "normal" behavior, and find that I have the very same problem.

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Posted 2 years ago

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Joe Morgan

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I can understand your frustration.

I was curious so I launched Illustrator 2018 CC. I had no issues I'm aware of during a test recording with SnagIt.I don't normally use SnagIt to record, so my results are very narrowly focused.

I suspect CS6 may be part of the problem? But that's just a guess. I would contact  support and push for a refund, explain the problem. They might work with you?

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Regards, Joe