Feature Request: record the actual cursor, not just a black arrow

  • 1
  • Idea
  • Updated 4 months ago
I record Adobe apps, I'm teaching them. It's hard to teach with a black arrow as a cursor. My students need to be able to see the actual cursor in Photoshop. As I teach each tool, that tool needs to be recording as my cursor, not a black arrow.
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
  • frustrated

Posted 4 months ago

  • 1
Photo of Leif

Leif, Employee

  • 157 Posts
  • 103 Reply Likes
What version of Camtasia are you running?  And what version of the operating system?  If you are on the latest version of Camtasia, this should work for you.
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
Mojave 10.14.5 and Camtasia 2018. I'm waiting to get approved for my influencer version of 2019. I swear this used to work... hopefully this week I can get my hands on 2019.
Photo of Leif

Leif, Employee

  • 157 Posts
  • 103 Reply Likes
Which version of Camtasia 2018?  I just tried 2018.0.10 and 2019.0.2, both on OSX 10.14.5.  I don't have photoshop, but tested with Acorn.  The results were the same across both versions of Camtasia.  Most, but not all of the cursors were captured.  So it seems like certain cursors present an issue.  I don't know if it is limited to Mohave or not.  If you are not capturing any Photoshop cursors, make sure that you have the latest version of Camtasia 2018 (2018.0.10). Cursor capture has worked in the past.  It's possible that certain cursors are not being passed to Camtasia to record.  I can file a bug so it can be investigated to find out what the issue is and if it can be fixed.  If it is a bug in Mohave, we can file a bug with Apple to so if it can be resolved in a future version.  Hopefully, updating to 2018.0.10 will capture the cursors you need.
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
I just downloaded the 30 day trial of Camtasia 2019 - it's not capturing the cursor there either. Mojave has been a pain, very possible that is the problem. I chatted with Aaron S. the other day about it. He told me to use Quicktime to record - which I obviously would rather not do. 
Photo of Leif

Leif, Employee

  • 157 Posts
  • 103 Reply Likes
Can you update your OS to 10.14.6?  At least on one laptop, photoshop cursor capture is woking with OS X 10.14.3 and 10.14.6.  I wasn't able to easily put 10.14.4 or 10.14.5 on that machine to verify if it is broken, so it's possible that that laptop just is always working for some reason. I have a personal laptop with 10.14.5 that only captures some of the cursors in Acorn. I will try updating that to 10.14.6 tonight and let you know if that resolves the issue (for Acorn).
Photo of Leif

Leif, Employee

  • 157 Posts
  • 103 Reply Likes
More acorn cursors (but not  all) were captured on my older Macbook Pro at home once I updated the OS to 10.14.6.  I'll do some more tests and see if I can narrow down where the failure occurs and if there is some thing Techsmith can do to correct it.
On newer hardware at work, all of the Acorn cursors were captured on 10.14.6. Definitely worth it to update your OS and test it with Camtasia 2019 and photoshop. It may work out for you.

As a last resort, you can record your video with SnagIt.  In that case, the cursor is always burned into the video so you can't take advantage of cursor effects, scaling or smoothing or any other of the functionality that depends on the recorded meta-data that Camtasia captures. But it may help you move ahead with your project.
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
I updated my operating system to 10.14.6 and am using 2019 trial. No luck. Using Quicktime works, but I don't want to use 2 apps. I have requested my influencer copy twice and still haven't received a serial number. I've switched to ScreenFlow. Thanks for trying to help.
Photo of Leif

Leif, Employee

  • 157 Posts
  • 103 Reply Likes
Sorry to see you go, but if it is not working on your machine you can't get your work done.  Thanks for trying Camtasia.  I'll add it to our issues list so the recorder team can address it for an upcoming, maintenance release.
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
Thank you. I’ve used Camtasia for years and I have successfully used it to create online classes in the past. Not sure why it’s giving me trouble now. I posted on FB to my peers and they all recommend the other software for Mac.
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2898 Posts
  • 652 Reply Likes
Hi Melissa,
I'm sorry you are having trouble.
Who are you working with to get your influencer license?

Also, you say you are working with the trial of 2019 and that is not working, either?

Kelly
(Edited)
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
I received an email from Rachael in April saying my application was flagged and missing information. I filled it out again. I'm an Adobe Community Professional. I haven't heard anything since re-submitting. 
Photo of Rick Stone

Rick Stone

  • 5803 Posts
  • 2763 Reply Likes
Hi all

I'm a Windows user so I'm unfamiliar with Mac. But I am also aware that TechSmith has made some good strides in feature parity. As such, I'm hoping there is parity for what I'm about to suggest.

Over in the Windows world, we have a choice of the kind of recording we end up with. When we look at our Recording Options, we can choose between recording a TREC format or AVI format. At one point in time I was having issues with Camtasia not recording my mouse pointer at all. TechSmith support advised configuring to AVI format and BINGO!

So I'm wondering if this may be an option for those encountering this issue.

Cheers... Rick :)
Photo of Melissa Piccone

Melissa Piccone

  • 7 Posts
  • 1 Reply Like
avi is a Windows thing, won't work on Mac, but thanks anyway.
Photo of Jack Fruh

Jack Fruh, Champion

  • 574 Posts
  • 195 Reply Likes
Melissa, I seem to remember there being an option to capture the cursor or not, (though I might be confusing this with snagit)
From what I recall, when you "Capture the cursor" camtasia / snagit would actually remove the cursor on screen and record it's location and then put its own cursor in - which would result in the same arrow for the whole thing.  By choosing 'not' to capture the cursor, If I recall it just captured everything on screen (in one layer)  I suspect I'm thinking more snagit than camtasia - but it's worth a look if you've not figured it out yet.

You could  also try doing a recording with quicktime and then look at it to see if the cursors are captured the way you want - then you could edit that quicktime video in camtasia if that worked.

One last thing - on mac, there was an accessibility setting to change the cursor size - I used to use it to make my cursor a little bigger - I recall there being some issues with Camtasia capturing the cursor when I did this so if this applies to you, try setting it back to the normal size.

Hopefully you find a resolution soon!