Feature request - TechSmith Capture - Save video option

  • 4
  • Idea
  • Updated 2 days ago
We really need an option to save videos in TechSmith Capture.
Please add this option and you tool will be much more appriciated
Photo of jjbrev

jjbrev

  • 2 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 4
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
Yes-- specifically save a local video file (not just upload).
Photo of Paul Middlin

Paul Middlin, Employee

  • 1345 Posts
  • 343 Reply Likes
At the risk of asking what might sound like a dumb question - what would you do with your videos next? That is, how do you want to share them with others?
Photo of Lew

Lew

  • 3 Posts
  • 1 Reply Like
If you want to share then Screencast would be one way.  If you want to save it and maybe refer to it OR share it in another way then Save Local would be nice!
Photo of TheRideout

TheRideout

  • 6 Posts
  • 2 Reply Likes
Yes, you would likely share them. But to lock people in to one service is a terrible move. From what I can tell, the free Screencast account only allows 2gb of storage, 2gb of bandwidth/mo and only 12mo of storage time for each file. This is extremely limited especially when you are talking about video.

The save local feature is even already built and in the app, since if you don't have internet connection, it shows up when you try to hit "upload". So why not just include this button next to the upload button? I am sure you will still have users using screencast due to convenience, but flexibility is definitely appreciated.

Edit: Regarding that sounding like a dumb question; that has to be the stupidest fucking question ever when used to justify locking users into your service while blocking the simplest feature that clearly people would want.
(Edited)
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
Thanks for responding. Lots of things-- embed into a Powerpoint, for one. Play locally on a shared screen in a Zoom webinar. Edit (with Camtasia actually; yes, I know well that I could do the video capture right in Camtasia, but it's a complicated situation where Camtasia's not installed on the same machine where I need to do the capture). Also upload to various platforms like Vimeo, Facebook, Youtube.
Photo of jjbrev

jjbrev

  • 2 Posts
  • 0 Reply Likes
I primary want to help people with IT related questions, and would attach them to a mail or embed them in a faq
Photo of Paul Middlin

Paul Middlin, Employee

  • 1329 Posts
  • 338 Reply Likes
In your case, wouldn't it be best to put a link to the video in your email or FAQ? The video has to live somewhere, and are generally too big to put into emails directly.
Photo of Lew

Lew

  • 3 Posts
  • 1 Reply Like
On local network, there is no need to send traffic out over the internet when it can be local.
Photo of dima054

dima054

  • 6 Posts
  • 1 Reply Like
I second that. Option to save videos as file would've been extremely useful.
Photo of keadkins

keadkins

  • 1 Post
  • 0 Reply Likes
Agreed. I want to be able to save the video as a mp4 file.
Photo of TheRideout

TheRideout

  • 6 Posts
  • 2 Reply Likes
Until Techsmith adds this feature officially, I have 2 workarounds for all of you. First one is to copy the temporary video file manually. On windows, it is found in the Temp directory (hit windows+R and type in %temp% and hit run), and the recording is named _tempRecording-#.mp4

I also found that if you aren't connected to the internet and hit the Upload button, it gives you an option to save locally. So the feature is already there but blocked by someone's stroke of brilliance. You can either manually disconnect your internet when you wanna save, or do what I did and make a firewall rule blocking the app (relayrecorder.exe).
(Edited)
Photo of TheRideout

TheRideout

  • 6 Posts
  • 2 Reply Likes
After being pretty disappointed with the features of Techsmith Capture, I went hunting for a better tool.

If you are on windows and are more of a power user, I would recommend ShareX. Tons of customization, fully configurable ffmpeg video capture, save things locally, upload to a wide variety of hosting sites like Imgur, Flickr, Google Photos etc, automatically copy the image to your clipboard, comprehensive image editor for capture etc. Also Open Source.

Fuck Paul's "Why would you want this simple feature, just use our paid products" response. Jing was great though I was never a fan of the swf video format so never used the video capture and Techsmith Capture offering h.264 capture was promising, but not when they pull this shit.
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
The discovery that the program offers to save locally if there's no network connection is brilliant. I just tried this-- all I had to do was momentarily turn off the wifi on my laptop, and voila-- I could save locally. This is slightly inconvenient, but a quite usable workaround until Techsmith implements this feature.

Thanks for the tip, @TheRideout!

Photo of TheRideout

TheRideout

  • 5 Posts
  • 1 Reply Like
Sure thing! I'd recommend the firewall route if you want to not have to turn your internet off and on each time. If you're on windows, you can make a rule in windows defender to block outbound traffic for the app (installed at %localappdata%/RelayRecorder/app-1.1.11/RelayRecorder.exe for me) at least assuming that you never want to use the screencast feature.
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
Thanks, I'm on a Mac, so will look into how to do this there.
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
OK, for other Mac users-- turns out you can't block outbound traffic for individual apps without third-party software. More info here:  https://beebom.com/how-prevent-apps-from-accessing-internet-mac/


Photo of paulwilliamengle

paulwilliamengle

  • 430 Posts
  • 161 Reply Likes
The only TechSmith products I've used are Snagit, Camtasia, Video Review, Screencast (as little as I can) and Audiate. 

I never used Jing, and I don't think I've had occasion to use Capture, given that Snagit was my introduction to TechSmith almost five years ago. 

I hope TechSmith does a postmortem on how it handled retiring Jing and building Capture as its replacement. I'm not sure I understand the purpose of either, is it supposed to be a loss leader that gets folks drive screencast pro subscriptions? Is it a tool to spread the word about how great TechSmith products are? 

From the announcement, I inferred that had Jing's video format been switched from .swf to .mp4, Adobe's retirement of flash wouldn't have affected it. It seems to me that that last act of development would have given you guys peace and quiet to develop Capture into whatever you wanted it to be and switch the programs. Between Audiate and Capture, there does seem to be a lot of "let's just release things and we'll eventually code the product to meet its stated value proposition." 

And given that Snagit/Camtasia can already save a video file to local disk, I find it curious that the only two TechSmith responses to this idea request have been "what would you need that for??" If developing the OP's requested functionality puts the program too close to Snagit for your taste, just say that. But surely having folks turn off their wifi or and go into the temp folders just to save the video is not a great look. 
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
I second this request. We used to be able to download the video in Jing and I would appreciate a similar functionality in Capture
Photo of Paul Middlin

Paul Middlin, Employee

  • 1327 Posts
  • 337 Reply Likes
Hi German! What did you usually do next with Jing's SWF videos once you saved them out of Jing?
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
It depends... many different things. But it was a feature I used and now I don't have... 
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
One of them, I reproduced the videos in a conference room with a lot of people. I don't want to risk having any internet and failing in my presentation. Therefore, having it offline was a nice feature
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
In fact, the product website says it is possible to download the video... has someone found a way? I couldn't.... https://www.techsmith.com/jing-tool.html
Photo of Paul Middlin

Paul Middlin, Employee

  • 1330 Posts
  • 338 Reply Likes
No, saving the video onto your computer is not supported- the intent is to help you easily share your video with others. We've made it fast and easy to share your video via Screencast or Knowmia so you can communicate with others quickly.
Photo of Lew

Lew

  • 3 Posts
  • 1 Reply Like
I fail to see why this matters to you.  It should be up to the user to determine if they want to share through you online means or otherwise.  I used Jing to make a video that I used for a class during my opening lecture.  There was no need of storing it in the cloud and having to point to it.  There are many times when a short video that explains something can be made and stored on the local network for use.  Not everyone needs to go to the cloud.
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
I agree with Lew... all I can see is that this is a maneuver to force us to use the online storage to hit the limit and then be forced to pay... 
Photo of Paul Middlin

Paul Middlin, Employee

  • 1330 Posts
  • 338 Reply Likes
Thanks for engaging in the conversation, guys- it's appreciated. The reason I'm asking this is that we want to know more about how people are sharing their videos with other people. While you could technically save a video with Jing, because of its dead format it would be hard to view or share that with anybody. Pretty much the only place we were aware of that you could put that to be viewed is on Screencast.

But, that might be bad data, or bad assumptions. Maybe you found a way to give that video to people, outside of Screencast, where they could actually view it? 

I'll admit- we put millions of dollars of development and technology into our video recording capability. There are no other recording tools on the market that I'm aware of offering webcam, mic, system audio, and quality screen recording all at once. Giving all that away, with no way for TechSmith to ever make any money... well that'd be crazy, right?

I don't want you to run out of space and be held hostage. I'd rather help you use video for something really useful. I'd rather help you teach and train people; to leverage accessibility to really reach everyone, to see analytics on your message, or to get people engaged.

Maybe that sounds like a pitch, but I mean it genuinely. 

So, it would help us, if you wouldn't mind taking the time, if you could tell me what you do with your videos now, with Jing. How do you get them to other people? How do they view them? What kinds of things are you sharing with them?
Photo of Joe Morgan

Joe Morgan

  • 9177 Posts
  • 4825 Reply Likes
Well, if you offer output to Mp4 of variable quality. Let users  save to their computers.
Then, users wouldn't need TechSmith/Screencast. To host their content.

Isn't that the real goal here?
You want to lock them in with the free recorder.
Then sign them up to a paid subscription service to Screencast to offset TechSmiths investment.
Theres nothing wrong with the that business model.

If you're not roping them into subscriptions.
Give them mp4 and let them do what they wish.
If you want to offer a higher quality output as well.One they use to can convert to a number of other formats.Do that as well.

Is it really that difficult to figure what formats to offer?
It sound like classic foot dragging/buying time till you get around to more than anything else to me.

Unless you can explain why its so difficult to make this decision?
Photo of TheRideout

TheRideout

  • 6 Posts
  • 1 Reply Like
The feature exists, but Techsmith is deliberately hiding it. Current workaround is to disconnect from the internet and a button shows up. Why this button isn't visible by default next to the "upload to screencast" button is a goddamn mystery.

The feature is already there @Paul, there is literally no extra development time other than "show button". Don't lock us into your sharing service even if you think it's the best thing since sliced bread.
Photo of Russ Charif

Russ Charif

  • 17 Posts
  • 7 Reply Likes
As mentioned earlier in this thread, Capture will give you the option to save locally if it's unable to connect to the internet. So as a clunky workaround to the absence of this feature, you can temporarily block internet access. See details above on two different ways to do this.
Photo of German

German

  • 6 Posts
  • 0 Reply Likes
Thanks Russ... this clearly shows they've hidden the functionality on purpose
Photo of Keegan Rowe

Keegan Rowe

  • 2 Posts
  • 3 Reply Likes
I can't believe this feature from Jing wasn't brought across. It's as dumb as removing the sun - obviously no one over there actually used the tool in the past.