My guess is Helena is not the only user who's had trouble with this. I've been using snagit for 15 years and the upgrade to V12 is the first one that left me confused. "Include cursor" is one feature that "just worked" in V11 and that takes a bit of time and trial & error to make work in V12. Having learnt how to make it work, I still find it less convenient and less intuitive than it was in V11.
In Snagit 11, you clicked the snagit icon in the notification area, selected "Open Snagit", changed the appropriate setting in the snagit window and you were done. In snagit 12, when you click the notification icon there is no more "open snagit". So the first place I looked was preferences. No that wasn't it. Profiles perhaps? Tried profiles->capture profiles->image. No, that starts a capture. Must be profiles->manage profiles then. The manage profiles dialog pops up. I still can't see what I'm looking for, but OK, look around a bit and when you click "image" under "capture profiles", there at last is the familiar "include cursor" option. I enable it and click Save. Surely, when I press PrintScreen now (I only ever use PrintScreen to initiate a capture - not a fan of OneClick or red button), my capture is going to include the cursor? Consternation & frustration when it doesn't. It took me a while to realise that the image capture profile that I have just edited is not the same as the out-of-the-box profile that is still used when I press PrintScreen. Maybe I need to create a custom profile and flag it as default? No sorry, there is no notion of a default profile. Or should I assign a hotkey to my custom profile? I want the PrintScreen key but snagit tells me it's already used by another program. Of course it's used not by another program, as snagit is trying to tell me, but by snagit itself. Hadn't I seen some other place where hotkeys are assigned? Indeed, there's a hotkeys tab under preferences. Change what's defined there as the "global capture" hotkey and PrintScreen is yours again to assign to a profile of your choice...
So I got there in the end. But I can't help thinking one or two things could have been more intuitive. Not just to insure a seamless upgrade experience for a long-term user like me. But also for new users. I was motivated to find a feature that I knew existed and make it work. A first-time user who takes a quick look at snagit might not find out about the feature. Or might not get it to work.
For one thing, I've never used profiles in the past and may never use them in the future. I've always changed the options on an as-needed basis. Snagit 12 now forces me to understand profiles before I can change the capture options. And then there is this quirk that I still can't see the logic of: why is there an out-of-the-box capture profile that, as far as I've worked out, can't be edited and that is not the same as the image capture profile on the Manage Profiles dialog. When I found the Manage Profiles dialog and enabled the include cursor option of the image capture profile, I really expected that to take effect without further ado. I suspect so would 99 users out of 100 - several of them have said so in this forum.
Finally, having got it to work, I find changing options still less convenient that it was in V11. It takes too much navigation through pop-up menus and submenus to get to the Manage Profiles dialog from the notification icon. You seem to understand the importance of making the Manage Profiles dialog easy to get to because it is indeed very easy to get to from the "capture window" (aka the red button). I don't like the red button. There's too much stuff trying to invade my desktop already.
So I am having a brain-dead moment, Joe. I already tried selecting "Image" then clicking the cursor and saving. Nothing. No cursor in my capture. I have tried to process all the comments on this page and still cannot see how to capture my cursor.
How do I get Print Screen hot key to capture my cursor. I cannot use one of my profiles because I have to move my cursor to select "My profile" from the menu - unless I do not know how to use SnagIt.
Is there a way to make my profile the default when I hit Print Screen?
I cannot seem to assign PrintScreen to my profile.
Thanks in advance for any advice.
I eventually resolved it for myself by changing...
1. the global capture hotkey from 'print screen' to 'ctrl+alt+print screen'
2. binding 'print screen' to my image capture profile, cursor enabled
3. binding 'shift + print screen' to my video capture profile, cursor enabled
Took a bit of work (and some tips from this thread) to get things right.