Feedback - I already gave!

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  • Updated 7 years ago
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Hi, I trialed Snagit for a work project, thought it was great, completed your feedback survey. It's not something I need to purchase right now. I keep getting the 'give us feedback' screen come up automatically on my computer every time I start up/log on. This is starting to get kind of frustrating. Can you let me know how I can stop this? I'd appreciate it. Many thanks.
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Emilie Collyer

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Posted 7 years ago

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Dave Fighting Tiger Jackson

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have you uninstalled the software that you used freely for a work project?
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Emilie Collyer

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Thanks for your reply Dave.

To clarify, I didn't use the software freely for a work project. I trialed it. The project didn't go ahead so we didn't need it. Personally, I thought Snagit was great so will probably purchase it myself, as I believe in paying for good products :)

My question was more around why a message to complete a feedback survey would keep coming up once I had already completed the survey. That actually seems to me like a fault in the software -regardless of whether it is uninstalled.
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Dave Fighting Tiger Jackson

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I only saw it once -- when I was between two machines. Put in a support ticket asking. I know a few companies that have things like that popup to remind you the software is on your machine, and perhaps the survey spurs sales.

If you are on Win, check in the START -> PROGRAMS -> STARTUP and see what's there or get the free tool, cCleaner and use the advance functions in TOOLS -> STARTUP to edit what loads at boot. I'd suggest the registry, but I don't do registry walk-thru for free.
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Emilie Collyer

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Awesome, thanks so much for the advice.
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Dave Fighting Tiger Jackson

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;)

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