File Importing

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  • Problem
  • Updated 8 months ago
When I import an .mp4 video into Camtasia it reduces the dimensions to 4 x 1080.
Any suggestions for me to fix this error?
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Ed Mayhall

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Posted 8 months ago

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Rick Stone

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Hi there

Are you importing into an existing project or into a totally fresh project? 
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Ed Mayhall

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Thanks for the response Rick. I am importing the video into a completely new project.
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Rick Stone

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Interesting - If this isn't a recording created by Camtasia, you may want to run it through something like Handbrake to transcode it to a format that my be easier for Camtasia to deal with. 

Handbrake is a useful tool that is totally free to use. And you may download it from the link below:

https://handbrake.fr/

Cheers... Rick :)