File location of profiles.

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
  • 1
Snag-it 9, though we are licensed for use of up to v. 13. I would like to know where Snag-it custom profiles are located. I have tried to do an export of custom profiles, and see that the file type is: .snagprof, however I cannot find any .snagprof files on my computer or mapped drives. I ask because a user here has moved to new computer and I want to copy the profiles from her old machine to her new one. Where are they? 
Photo of David Bagshaw

David Bagshaw

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
3 years ago
Photo of CyrusMD

CyrusMD

  • 93 Posts
  • 92 Reply Likes

David, I am using v11.4.1 and when I try to export the profiles, I am given the choice of saving it whereever I want. The software directs to "My Documnets" folder.

Have you tried the following,

Built-in Backup/Restore: Backup the DataStore

  1. Open the Snagit Editor
  2. Browse to....

    Snagit 13: File > Editor Preferences > Library tab
    Snagit 12/11: File > Editor Options > Advanced tab
    Snagit 10: Snagit button (top left corner) > Editor Options > Advanced tab

  3. Choose Backup/Restore Automatically Stored Files
  4. Select Backup to create an archive of the Unsaved captures in your Library
  5. Select a file name, which will have a .snagarchive extension and location, such as Desktop or My Documents.
Restore the Datastore
  1. Open the Snagit Editor
  2. Browse to....

    Snagit 13: File > Editor Preferences > Library tab
    Snagit 12/11: File > Editor Options > Advanced tab
    Snagit 10: Snagit button (top left corner) > Editor Options > Advanced tab

  3. Choose Backup/Restore Automatically Stored Files
  4. Select Restore
  5. Navigate to where the .snagarchive you created is stored, then choose Open to restore the backed up Library.

A search of your PC should reveal the files due to the unique file extension.

Hopefully you will get the files back.

2017-06-21T21:19:46+00:00
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2926 Posts
  • 681 Reply Likes
Hiya CyrusMD,

Thanks very much for this very detailed help! We appreciate you stepping in to lend a hand.

Kelly
Customer Engagement
TechSmith
2017-06-22T18:48:28+00:00
Photo of David Bagshaw

David Bagshaw

  • 2 Posts
  • 0 Reply Likes
I'd like to thank CyrusMD as well for such a speedy and helpful response. We have sorted out the issue by learning that profiles are actually registry entries in older versions of Snag-it.
  • 1

Powered by Get Satisfaction