Files not where Snagit says are ?

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  • Updated 2 years ago
  • (Edited)
Where or where did those snag files go! Oh where can they be?

In Editor Advanced section automatic stored files are at the default location in AppData/local etc and DataStore sub directory.   Yet when I open it  all it has is empty Appicons and WebSitelcons subdirectories.  Also confirmed by Explorer (Win 10 desktop Latest Snagit and all windows updates)

Yet I "see" the thumbnails, can open etc the individual captures.  If I do a file search for .snag files all I find is the small 4 files in the program directory. 

When I delete files asks if what to delete from the "library"  OK I found the library files within snagit of over 1000 going back 3+ years.  However, where are they stored on the disk?.  I am running out of space on some of my hard drives and partitions (have 4 HD's including an SSD)  I also want to be sure they are included in my daily backups of certain drives/partitions.

Seems after maybe 5 years of using Snagit I have never learned the concept of saved and unsaved captures.  If I want to use an image file I just save as assuming its already saved somewhere but seems to be in the library which I can't find on the disk, just in Snagit. 

I assume has nothing to do with the Windows old "library" I think it was, that I deleted and never used.  But think its gone in Win 10.

I also searched for .snagarchive and nothing found as another older post referred to.
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Dave Hutchison

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Posted 2 years ago

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Joe Morgan

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See what's in your Documents folder under SnagIt.
I've deleted .snag captures from there from time to time. They can add up in a hurry if you don't.
See Image Below,Click to Enlarge

Regards,Joe


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Manny Carvalho, Champion

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The files must be there since Snagit sees them.  What they must be is hidden by Windows. A little trick by the Redmond folks to baffle people.  The third post here says how to resolve it but basically you have to turn on "Show hidden files and folders" in Explorer.
https://feedback.techsmith.com/techsmith/topics/snagit_file_back_up?topic-reply-list%5Bsettings%5D%5...


The difference between saved and unsaved files is this - If you save them somewhere then they are saved.  If you don't save them then Snagit does it automatically in the datastore using the .SNAG proprietary extension.  If you save a file then Snagit removes it from the datastore since you stored it elsewhere.  If you just leave the file and don't delete the thumbnail in the editor then the datastore just gets bigger and bigger until the user gets around to removing them.  It probably would be best to think of it as files you save somewhere and files automatically saved by Snagit in the datastore if you do nothing.
(Edited)
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Dave Hutchison

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Well I found them where the Snagit editor advance where store library shows.  I almost swear I looked carefully there before a few times via explorer since just opening the file icon doesn't show files just sets up the directly.   But now there they are - zillions of them. 

I always have hidden files checked so see, they seem unhidden (except from Dave when looked for before). 
I rarely use the default This PC/documents since keep c drive for programs and have F drive for files.  But now I find the mystery files where they should be. 
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Manny Carvalho, Champion

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It's Windows and it tries its best to baffle you.  Glad you found them Dave.

If you prune those files from within Windows then Snagit won't know anything about it and you will end up with a bunch of broken links which will be a bit of a pain.  Using Snagit to delete them will makes things happier even if it takes a little bit longer using the Library.
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Dave Hutchison

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Thanks for warning... just much slower using Library. I will learn to delete within Snagit as soon as no longer need the capture kept instead of accumulating for YEARS :)