final picture not showing but can hear sound

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I use Camtasia version 7, we produce a lecture, right hand main box is the PPT, PIP top left of the person and TOC. Someone has provided their lecture having recorded it using Camtasia and sent me the .camrec file, I have had this before and no issues, when I produce the lecture, it opens in explorer and the screen is blank but I can hear the audio, any ideas why? I have tried everything I can think of 
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k.maughan

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Posted 1 year ago

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Rick Stone

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Perhaps try choosing a different CODEC in the output settings? I think that's probably worth looking at.

Cheers... Rick :)
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k.maughan

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Sorry, what do you mean by different CODEC in the output settings? any suggestions? 
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Joe Morgan

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Are you saying you can see everything in the Camtasia editor but the produced video seems to be the only problem?

Have you tried to view the video on your computer?
(Edited)
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k.maughan

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Yes, everything in camtasia is fine, views normal but once produced it opens in explorer or chrome and it's just a white screen with the correct HTML title at the top, then it starts to play and you can hear the audio. I've tested a few others and it's definitely something with this file as all other lectures are producing correctly
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Joe Morgan

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Well, as long as it's strictly a lecture with the TOC only being used as a Player. "No interactive Content"

I would try producing the video to AVI with or without audio.
If you can produce a usable video. I would use it re-produce a MP4  with the TOC.

Ideally, produce the audio separately from the original project to .wav.
Produce the avi without audio and produce the two sources together  for the best results.

Regards,Joe
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k.maughan

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Brilliant, thanks Joe. I will give that a try

Katie